Eryanah Ford
Rosharon,TX
Summary
Driven by a dedication to exceptional customer service, I approach challenges with confidence and adaptability. Excel in collaborating with diverse teams and thrive in fast-paced environments. I am eagerly seeking an administrative position to begin my professional growth in education. Committed to cultivating a positive and inclusive student learning environment, I am passionate about contributing to the success and development of every student.
Overview
5
5
years of professional experience
Work History
Medical Receptionist
St. Stephens Family Clinic
Houston, USA
2019.01 - 2023.12
- Provided clear and empathetic communication with patients via various channels including in-person interactions, multi-line telephone, email, and mail.
- Collaborated and communicated effectively with medical personnel to ensure patient care needs were met.
- Maintained and updated files, including information on insurance companies, diagnoses, procedures, and fees, ensuring accuracy and compliance with state regulations.
- Demonstrated proficiency in navigating patient healthcare portals such as EMR and insurance websites to coordinate referrals, transportation, and prior authorizations, optimizing patient care.
- Managed patient billing, including accuracy checks, collections, and claim denials resolution.
- Oversaw and generated reports in alignment with established protocols, providing insights for process improvement.
Education
TEACHER CERTIFICATION - HEALTH (EC-12) AND CORE SUBJECTS WITH SCIENCE OF TEACHING READING (4-8)
Texas Teachers of Tomorrow
Houston, TX2026-06
BACHELOR OF SCIENCE - HEALTHCARE ADMINISTRATION
Sam Houston State University
Huntsville, TX2023-05
TEXAS NURSE AIDE LICENSE -
2018-03
Skills
- Multi-line telephone system
- Team Collaboration
- Effective Communication
- Proficient in Microsoft Office
- Proficient in Google
- Proficient in up to date Technology
- Strong Customer Service
- Deadline Management
- Organizational and Scheduling
- Attention to Detail
- Data Analysis and Decision Making
- Adaptable and Self Motivated
- Conflict Resolution
- Cultural Competence
- Emotional Intelligence
- Creative Thinking
- Knowledge of Medical Law
- Advanced Medical terminology
Timeline
Medical Receptionist
St. Stephens Family Clinic
2019.01 - 2023.12
TEACHER CERTIFICATION - HEALTH (EC-12) AND CORE SUBJECTS WITH SCIENCE OF TEACHING READING (4-8)
Texas Teachers of Tomorrow
BACHELOR OF SCIENCE - HEALTHCARE ADMINISTRATION
Sam Houston State University