Kimberly Sewell

• Enhanced customer satisfaction by providing efficient and professional front desk services.
• Streamlined office operations for improved productivity with effective organization and communication skills.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Increased guest retention by maintaining a welcoming and organized reception area.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Developed strong working relationships with team members, fostering a positive work environment.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
• Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
• Maintained accurate records of visitor logs for security purposes and compliance with company policies.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
• Spearheaded office supply inventory management, reducing costs by identifying necessary items before depletion occurred.
• Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
• Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
• Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Scheduled, coordinated and confirmed appointments and meetings.
• Collected room deposits, fees, and payments.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Completed data entry and filing to keep records updated for easy retrieval.
• Completed all tasks in compliance with company policies and procedures.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Oversaw the Runners daily tasks, created their weekly schedules, maintained a great working environment for everyone.

• Improved customer satisfaction by addressing and resolving complaints promptly.
• Streamlined store operations for increased efficiency, implementing new processes and procedures.
• Developed strong working relationships with staff, fostering a positive work environment.
• Increased sales through effective merchandising strategies and targeted promotions.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
• Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

I worked as a caregiver for 2 small boys. They were in my cage from 8 a.m. until 5 p.m. Monday through Friday's was responsible for feeding them a balanced meal 2 times a day and also provided healthy snacks between meals. We worked on age appropriate curriculum daily, learning the alphabet, letter connection, and reading, as well as simple number learning. I helped them learn how to recognize their feelings, and emotions. We went to the park several times a week as well, and other outdoor activities every week. The job ended when they started school.

• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.