Melany Mayorga
Downey,CA
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
3
3
years of professional experience
Work History
Receptionist
Carrazco Law
Irvine, CA
10.2025 - Current
- Manage front desk operations, ensuring efficient appointment scheduling and client communications.
- Provide administrative support by maintaining organized filing systems and managing legal documents.
- Answer phone promptly and directed incoming calls to correct offices.
- Handel cash transactions and maintained sales and payments records accurately.
- Resolve customer problems and complaints.
- Manage multi-line phone system, directing calls to appropriate legal staff efficiently.
- Greet visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Increased efficiency through proficient use of office software, including word processing and spreadsheet applications.
- Streamlined front office operations by effectively managing appointments and maintaining up-to-date patient records.
Front Desk Receptionist
A Plus Cctv Pros
Downey, CA
03.2023 - 11.2025
- Managed front desk operations, ensuring smooth guest check-in and check-out processes.
- Coordinated scheduling for service appointments and technician dispatching to optimize workflow.
- Assisted customers with inquiries, providing accurate information about services and products.
- Maintained organized filing systems for customer records and service documentation.
Education
License Esthetician - Makeup Certification
Salon Success Academy
West Covina, CA02-2024
Bell High School
Bell, Ca06-2022
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Skincare Product Sales
- Waxing
- Hydrafacials
- Chemical Facial Peels
- Friendly Positive Attitude
- Organization skills
- Telephone skills
- Data entry
- Multi-line telephone system
- Mail handling
Languages
Spanish
Full Professional
English
Native or Bilingual
Graduated Top Of my Class
I graduated top of my class for my Waxing Technics as being very gentle with the skin and also not traumatizing the skin. I as well did top in my facials with Microderm and Hydrofacials, I will always get called by my teacher to get all Clients. Beauty has always been my Passion and giving people what they expect and satisfy for is always my goal and pleasure
Timeline
Receptionist
Carrazco Law
10.2025 - Current
Front Desk Receptionist
A Plus Cctv Pros
03.2023 - 11.2025
Bell High School
License Esthetician - Makeup Certification
Salon Success Academy