Carla Nalley
Receptionist
Jeffersonville,IN
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
16
16
years of professional experience
Work History
Receptionist
IST Management Services
04.2025 - Current
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, facilitating information flow and enhancing collaboration.
- Oversaw daily office supply inventory, optimizing procurement processes for cost-effectiveness.
- Developed training materials for new reception staff, improving onboarding efficiency and knowledge retention.
Key Hourly
Mark’s Feed Store
11.2024 - Current
- Oversee food preparation of multiple menu items for daily service.
- Resolve customer complaints and provide discount authorization as necessary.
- Supervise servers, chefs, and hosts during day-to-day operations.
Server
Mark’s Feed Store
05.2022 - 11.2024
- Provided service to multiple tables simultaneously by taking food orders, maintaining beverage levels, and confirming customer satisfaction.
- Processed cash, credit, and gift card payments via POS system.
- Collaborated with kitchen staff to confirm accurate order fulfillment.
- Supplied catering services for intimate groups and large corporate functions.
Receptionist
Global Payments
09.2017 - 11.2024
- Answered telephones, screened calls, and took messages in a prompt and accurate manner.
- Distributed incoming and outgoing mail as necessary, while maintaining necessary controls and organization.
- Assisted coworkers with overflow tasks by drafting emails, coordinating reservations, and ordering office supplies.
- Obtained visitor identification to issue visitor badge, subsequently directing them to meeting rooms and notifying the respective party.
Front Desk Member Services Associate
YMCA of Greater Louisville
09.2009 - 06.2017
- Prepared member records and issued membership identification cards.
- Delivered information and assistance to members regarding membership rates, programs, and amenities.
- Greeted all guests and members entering the facility, while adhering to sign-in and out policies.
Education
No Degree - Business
Heartland University
Jeffersonville, IN05-2022
High School Diploma -
Clover Park Technical College
Lakewood, WA05-1990
Skills
- Microsoft Office
- Google Suite
- Pitney Bowes Postage
- Multi-line Telephone System
- Scheduling
- Greeting and seating clients
- Data inputting
- Office administration
- File management
- Administrative support
- Mail handling
- Multi-line telephone operation
- Document management
- Clerical support
- Service-oriented mindset
- Office management
Timeline
Receptionist
IST Management Services
04.2025 - Current
Key Hourly
Mark’s Feed Store
11.2024 - Current
Server
Mark’s Feed Store
05.2022 - 11.2024
Receptionist
Global Payments
09.2017 - 11.2024
Front Desk Member Services Associate
YMCA of Greater Louisville
09.2009 - 06.2017
No Degree - Business
Heartland University
High School Diploma -
Clover Park Technical College
Similar Profiles
Sarah WatersSarah Waters
Service Specialist at IST Management ServicesService Specialist at IST Management Services
ANTONIO PEREZANTONIO PEREZ
Administrative Specialist at IST Management Services IncAdministrative Specialist at IST Management Services Inc
Wilbert DavisWilbert Davis
Concierge at IST Management ServicesConcierge at IST Management Services
Austin FloydAustin Floyd
Life Safety Technician at Koorsen Fire And SecurityLife Safety Technician at Koorsen Fire And Security
Shala PrimShala Prim
Assistant Manager at Circle KAssistant Manager at Circle K