Sarah Waters
Office Assistant
Sacramento,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Service Specialist
IST Management Services
11.2023 - Current
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Input data into spreadsheets and databases.
- Processed incoming and outgoing mail and packages according to established procedures.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Processed a minimum of 100 incoming documents per day.
Office Manager
American Bail Bonds
01.2018 - 03.2023
- Processed incoming payments and prepared vendor invoices.
- Assisted with all aspects of the meeting, including preparing materials and taking notes.
- Communicated with clients and answered their questions, requests for appointments, and billing concerns.
- Handled client correspondence and kept track of records to keep the office running smoothly.
- Hired, fired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Effectively managed costs and billing, as well as financial discrepancies, by using Microsoft Excel to organize account information.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Legal Intern
Kaveny Family Law Group
05.2018 - 08.2018
- Took client calls and responded to inquiries by asking open-ended questions and providing relevant information.
- Oversaw the scheduling of attorneys' appointments and made adjustments and changes using the Calandly application.
- Conducted research for upcoming cases for firm's attorneys.
- Checked legal documents for errors and reviewed legal information.
- The legal filing system was organized by me.
- Learned a lot about the regulations and policies that apply to family law.
- Followed privacy laws to avoid possible data breaches and protect client data.
Education
Some college (No degree) - Political Science
Sacramento City College
Sacramento, CA05.2027
Some college (No degree) - Political Science
Saint Mary's College of California
Moraga, CAHigh School -
Christian Brothers High School
Sacramento, CA01.2016
Skills
- Dedicated team player
- Strong verbal and written communication
- Database management
- Case management
- Data management and archiving
- Office administration support
- Customer service
- Positive and professional
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
When we can begin to take our failures nonseriously, it means we are ceasing to be afraid of them. It is of immense importance to learn to laugh at ourselves.
Katherine Mansfield
Interests
Reading and Creative Writing
Politics
Art
Rock Climbing
Kayaking
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteImportant To Me
Work-life balanceCompany CultureHealthcare benefitsTimeline
Service Specialist
IST Management Services
11.2023 - Current
Legal Intern
Kaveny Family Law Group
05.2018 - 08.2018
Office Manager
American Bail Bonds
01.2018 - 03.2023
Some college (No degree) - Political Science
Sacramento City College
Some college (No degree) - Political Science
Saint Mary's College of California
High School -
Christian Brothers High School
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