Kelly Brady
Egg Harbor City,NJ
Summary
Dedicated Banking Representative and Teller with a proven track record of high productivity and efficient task execution. Expertise in cash handling, customer service, and strict adherence to banking regulations ensures a seamless experience for clients. Strong communication, problem-solving, and time management skills enhance customer satisfaction and operational efficiency. A collaborative team player committed to confidentiality and fostering positive relationships that contribute to overall success.
Overview
18
18
years of professional experience
Work History
Sales Service Specialist
Fulton Bank
Northfield,NJ
08.2025 - Current
- Streamlined service protocols, improving efficiency in handling customer transactions.
- Developed and maintained strong relationships with clients to foster loyalty and retention.
- Enhanced customer satisfaction through effective resolution of inquiries and concerns.
- Conducted regular audits of service procedures, ensuring compliance with company standards and regulations.
- Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
- Boosted sales revenue by generating new leads and identifying potential customers.
Teller
Fulton Bank
Atlantic County
12.2024 - 08.2025
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Assisted customers with account inquiries, resolving issues to enhance satisfaction and loyalty.
- Maintained cash drawer integrity through precise balancing and reconciliation practices daily.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Bookkeeper
Galloway Painting
Sweetwater,NJ
01.2010 - Current
- Managed accounts payable and receivable processes to ensure timely payments and accurate record-keeping.
- Reconciled bank statements with financial records, maintaining consistency and accuracy in reporting.
- Implemented streamlined filing systems for financial documents, improving retrieval efficiency for audits and reviews.
- Prepared monthly financial statements, providing insights into budget variances and expense management.
One To One Aide
Northfield Community School
Northfield, NJ
09.2023 - Current
- Provided support to teachers with classroom activities and instruction.
- Developed strategies with aides, teachers, and administrators for student success.
- Created positive relationships with students through active listening and positive reinforcement of behavior expectations.
- Ensured all students had access to appropriate educational resources needed for success in the classroom environment.
- Supported special education students in the general education setting by providing accommodations or modifications.
- Maintained accurate records of student progress, behaviors, and attendance.
- Monitored student safety while on school grounds or during field trips.
- Implemented behavior management techniques such as redirection or timeouts when necessary.
- Encouraged student self-advocacy skills within the classroom setting.
One To One Aide
Mullica Township School District
Mullica Township, NJ
10.2013 - 11.2022
- Assisted teachers with classroom activities and instruction.
- Facilitated small group sessions to enhance understanding of key topics
- Offered personalized tutoring services to students in need of academic support.
- Conducted small group activities to reinforce learning objectives.
- Administered standardized tests and assessments as directed by school personnel.
- Collaborated with other aides, teachers, and administrators to develop strategies for student success.
- Supported special education students in the general education setting by providing accommodations or modifications.
- Implemented behavior management techniques such as redirection or timeouts when necessary.
- Engaged students in meaningful conversations about their interests or daily experiences.
- Helped grade assignments and prepare lesson plans
Customer Service Representative/ Teller
Fulton Bank of New Jersey
Galloway, NJ
06.2008 - 07.2012
- Responded to customer queries with precise details on products and services
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained composure in high-pressure scenarios
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Supported sales team members to drive growth and development.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Education
High School Diploma -
Absegami High School
Galloway, NJ06-1995
Skills
- Customer Service Support
- Compliance Management
- Efficient Transaction Management
- Adaptable in High-Stress Situations
- Comprehensive Product Understanding
- Customer Needs Assessment
- Dedicated Team Player
- Goal-oriented mindset
Timeline
Sales Service Specialist
Fulton Bank
08.2025 - Current
Teller
Fulton Bank
12.2024 - 08.2025
One To One Aide
Northfield Community School
09.2023 - Current
One To One Aide
Mullica Township School District
10.2013 - 11.2022
Bookkeeper
Galloway Painting
01.2010 - Current
Customer Service Representative/ Teller
Fulton Bank of New Jersey
06.2008 - 07.2012
High School Diploma -
Absegami High School