Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eleazar Martinez

Kyle,TX

Summary

Proactive Sales Service Specialist with strong experience in cross-selling, upselling, and providing exceptional customer service. Skilled in cash handling, product knowledge, and building relationships leading to increased repeat business. Offering strong communication, analytical thinking, and a customer-focused approach to drive sales and enhance the shopping experience.

Knowledgeable Sales Service Specialist skilled in building client relationships and resolving issues efficiently. Proven ability to meet and exceed sales targets while maintaining high customer satisfaction. Demonstrated expertise in communication and problem-solving to drive successful outcomes.

Overview

2
2
years of professional experience

Work History

Sales Service Specialist

Firestone Complete Auto
04.2024 - Current
  • Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong relationships with key clients, resulting in increased repeat business.
  • Managed efficient cash register operations.
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Developed strong rapport with customers and created positive impression of business.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Researched client requests to create best possible solutions for diverse needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Prioritized helping customers over completing other routine tasks in store.
  • Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
  • Stocked and merchandised products at route locations, keeping every vendor well-supplied with enough product to meet forecasted sales level.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Employed consultative techniques, using probing questions to overcome objections and close sales.
  • Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.

Production Associate

Tesla
02.2023 - 02.2024
  • Resolved issues quickly to maintain productivity goals.
  • Maintained organized work area by cleaning and removing hazards.
  • Safely operated hand and power tools to complete repetitive tasks.
  • Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
  • Boosted team morale, fostering a collaborative work environment through open communication and consistent feedback.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Inspected products and machines to maintain quality and efficiency.
  • Trained new production staff members on safe and efficient production procedures and proper machine operations.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Organized work to meet demanding production goals.
  • Prepared materials for assembly work to keep workflows running smoothly.
  • Improved product quality with thorough inspections, identifying and addressing potential issues before shipment.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
  • Prepared reports and technical documentation of day-to-day production processes.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Participated in training sessions to enhance skills and knowledge.
  • Checked and wrapped items, placed in boxes and labeled cartons for shipping.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Contributed to the achievement of safety goals, promoting workplace safety through training sessions and regular equipment maintenance checks.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Performed general equipment maintenance and repair to minimize downtime.
  • Made sure that products were produced on time and are of good quality.
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Troubleshot machinery issues, minimizing downtime by quickly diagnosing problems and performing necessary repairs.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Assisted in training new employees on production processes, ensuring a seamless integration into the team.
  • Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
  • Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
  • Managed inventory levels to prevent production delays.
  • Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
  • Enhanced product quality by conducting regular inspections and identifying areas for improvement.
  • Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.
  • Facilitated training for junior production workers, improving overall team skill levels.
  • Responded promptly to equipment malfunctions, minimizing disruptions to production.
  • Maintained clean and safe work environment, adhering to health and safety protocols.
  • Optimized material usage to minimize waste, contributing to cost reduction efforts.
  • Increased team morale, leading safety training sessions.
  • Fostered culture of continuous improvement by suggesting process enhancements.
  • Improved product quality with meticulous quality control checks.
  • Engaged in regular review meetings to discuss production performance and set future goals.
  • Enhanced production line efficiency by streamlining assembly processes.

Education

GED -

A. S. Johnston High School
Austin, TX

Skills

  • Goal-oriented mindset
  • Upselling strategies
  • Performance Tracking
  • Cross-selling techniques
  • Goal-Oriented
  • Process Improvements
  • Regulatory Compliance
  • Lead Generation
  • Contact follow-up
  • Teamwork and Collaboration
  • Friendly and Helpful
  • Customer Service
  • Honest and Dependable
  • Reliable and Responsible
  • Time Management
  • Attention to Detail
  • Customer Assistance
  • Strong Communication and Interpersonal Skills
  • Multitasking
  • Multitasking Abilities
  • Adaptable and Flexible
  • Reliability
  • Excellent Communication
  • Organizational Skills
  • Team Leadership
  • Creative Thinking
  • Active Listening
  • Cash Handling
  • Relationship Building
  • Store operations
  • Flexible Hours
  • Organization
  • Inventory and Stocking
  • Cash Register Operation
  • Store Opening and Closing
  • Safety and Cleanliness Standards
  • Engaging with Diverse Customers
  • Self Motivation
  • Product Knowledge
  • Analytical Thinking
  • Conflict Resolution
  • Goal Setting
  • Sales floor organization
  • Time management abilities
  • Ability to Lift 40 pounds
  • Continuous Improvement
  • Product and Service Sales
  • Written Communication
  • Computer Proficiency and Microsoft Office
  • Sales and Promotions
  • Customer Retention
  • Sales Training
  • Order Fulfillment
  • Customer Needs Assessment
  • Telephone Etiquette
  • Merchandising and Display
  • Staff Support
  • Store maintenance
  • Professional Demeanor

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Sales Service Specialist

Firestone Complete Auto
04.2024 - Current

Production Associate

Tesla
02.2023 - 02.2024

GED -

A. S. Johnston High School

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Eleazar Martinez