Jacob Nelson
Columbus
Summary
Dynamic Store Manager with a proven track record at Firestone Complete Auto Care, excelling in operations management and relationship building. Enhanced team performance through effective training and mentoring, driving sales growth with innovative marketing strategies. Skilled in inventory control and analytical problem-solving, fostering a collaborative environment that boosts customer satisfaction.
Overview
14
14
years of professional experience
Work History
Store Manager
Firestone Complete Auto Care
02.2022 - Current
- Led daily operations, ensuring adherence to company policies and procedures.
- Managed inventory levels, optimizing stock availability and reducing waste.
- Trained and mentored staff, enhancing team performance and customer service skills.
- Implemented promotional strategies, driving sales growth through targeted marketing efforts.
- Ensured compliance with safety regulations, promoting a safe work environment for employees and customers.
- Developed budgets and forecasts(store only), aligning resources with business objectives for improved profitability.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Oversee new hire onboarding and assigning appropriate peer partners.
- Mentored new hires from other locations during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Store Manager
Firestone Complete Auto Care
04.2021 - 01.2022
- Analyzed sales data to identify trends and adjust business strategies accordingly.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
Manager of Vehicle Services
Firestone Complete Auto Care
10.2018 - 03.2021
- Developed strategic plans to align departmental goals with organizational objectives.
- Collaborated with senior management on budget planning and financial forecasting initiatives.
- Facilitated training programs for staff, fostering skill development and knowledge sharing.
- Implemented company performance metrics to monitor team efficiency and drive continuous improvement.
- Improved safety procedures to create safe working conditions for workers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Customer Service Teammate
Firestone Complete Auto Care
07.2017 - 09.2018
- Delivered exceptional customer service by effectively resolving inquiries and complaints.
- Maintained accurate records of customer interactions and transactions for improved service delivery.
- Collaborated with team members to streamline processes and enhance operational efficiency.
- Provided product expertise and recommendations, contributing to increased customer satisfaction.
- Managed high-volume customer requests while maintaining composure and professionalism under pressure.
- Managed high call volume, prioritizing tasks to ensure timely assistance for all customers.
- Continuously sought opportunities for professional development through attending workshops and staying current with industry trends, ensuring high-quality service delivery.
Customer Service Teammate
National Tire & Battery
02.2015 - 06.2017
- Provided product expertise and recommendations, contributing to increased customer satisfaction.
- Collaborated with team members to streamline processes and enhance operational efficiency.
- Delivered exceptional customer service by effectively resolving inquiries and complaints.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
Maintenance Technician
National Tire & Battery
01.2013 - 02.2015
- Trained junior technicians on safety protocols and equipment handling best practices.
- Followed work orders and specifications for repair or maintenance.
Maintenance Technician
Roush Honda
11.2011 - 01.2013
Education
High School Diploma -
Westerville South High School
Westerville, OH06-2012
Skills
- Analytical problem-solving
- Relationship management
- Proficient in task management
- Leadership development
- Training and mentoring
- Talent acquisition
- Inventory control
- Collaborative team management
- Operations management
- Work Planning and Prioritization
- Payroll management
Accomplishments
- Exceeded store sales goals YoY in 2 store locations as the store manager
- Set numerous sales & profit records at both locations
- Completed multiple store trainings such as SME, SLE & AM Impact
- Met Peak Performer Club metrics 2 years in a row
- Partook in the development of multiple current store leaders
- Led the Region's education captain team to grow education completion to nearly double since starting in March 2025
Timeline
Store Manager
Firestone Complete Auto Care
02.2022 - Current
Store Manager
Firestone Complete Auto Care
04.2021 - 01.2022
Manager of Vehicle Services
Firestone Complete Auto Care
10.2018 - 03.2021
Customer Service Teammate
Firestone Complete Auto Care
07.2017 - 09.2018
Customer Service Teammate
National Tire & Battery
02.2015 - 06.2017
Maintenance Technician
National Tire & Battery
01.2013 - 02.2015
Maintenance Technician
Roush Honda
11.2011 - 01.2013
High School Diploma -
Westerville South High School