Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michelle A Meinhart

Salt Lake City,UT

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Sales Associate/Customer Service Representative

Firestone Complete Auto Care, BRO
West Jordan, UT
08.2021 - Current
  • Assist customers with vehicle repair needed
  • Set up and activated customer accounts including setting up new credit card accounts for business.
  • Answered incoming calls, advised customers when vehicles were ready to pick up.
  • Made appointments for upcoming services.

Stower

Amazon SLC1
Salt Lake City, UT
09.2019 - 08.2021
  • Used handheld scanner to sort products onto appropriate shelves daily.
  • Picked customer orders to sort, pack and prepare orders for shipment.
  • Scanned and sorted packages to stage for delivery drivers.
  • Cleared debris and emptied carts from work area frequently to maximize productivity and maintain safety.

Operations Manager

Addlife, Interior Landscaping Design
Sunnyvale, CA
08.2018 - 04.2019
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Addressed customer concerns with suitable solutions.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Planned delivery routing, team workflows and promotional initiatives.

Collections Manager

Kenworth Sales Company
Salt Lake City, UT
10.2015 - 07.2018
  • Completed investigations of customer accounts and payment histories.
  • Developed and improved procedures for collection of past due amounts.
  • Reached out to customers to discuss late payments and options for remitting amounts due.
  • Managed daily posting of payments to customer accounts.
  • Reached out customers to collect outstanding payments via one-time or negotiated installment methods.

Education

Bachelor of Science - CRIMINAL JUSTICE/PSYCHOLOGY

Weber State University
Ogden, UT
05.2021

Skills

  • Sales Closing
  • Customer Relations
  • Administrative Support
  • Customer Service
  • In-Store Support
  • Multi-Task Management
  • Problem-Solving Abilities
  • Computer Proficiency
  • Product Knowledge

Certification

  • Customer Service Representative Certificate

Timeline

Sales Associate/Customer Service Representative

Firestone Complete Auto Care, BRO
08.2021 - Current

Stower

Amazon SLC1
09.2019 - 08.2021

Operations Manager

Addlife, Interior Landscaping Design
08.2018 - 04.2019

Collections Manager

Kenworth Sales Company
10.2015 - 07.2018

Bachelor of Science - CRIMINAL JUSTICE/PSYCHOLOGY

Weber State University

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