Renee Morgan Alexander
Nashville ,TN
Summary
Dynamic Client Care Professional skilled in establishing and maintaining strong rapport with clients, best practices and utilizing key data for diverse projects. Self-motivated with a history of bringing about exceptional results in high-volume environments with demanding objectives. Excellent communicator with experience in team-based environments. Dedicated over 10 years to the Client Relations industry. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
12
12
years of professional experience
Work History
Senior Customer Service Specialist
Bsnk Of America
Nashville , TN
07.2021 - Current
- Resolved customer service issues using company processes and policies and provided updates to Small Business owners.
- Developed dynamic ownership skills by resolving challenging situations regarding Paycheck Protection Program(PPP) loans.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Relationship Banker
Bank of America
Nashville, TN
11.2017 - 07.2021
- Increased company revenue by exceeding competitive sales goals monthly and quarterly.
- Build, maintain and deepen relationships with clients by uncovering their financial needs, while recommending quality services and solutions to meet their needs.
- Educate Customers on the various convenient banking options, including but not limited to online, mobile, mobile check deposit, ATM.
Teller
Moneytree
Seattle, WA
06.2017 - 11.2017
- Deliver personalized and friendly service while ensuring that customers feel appreciated and valued.
- Contributed positive energy in the work environment and displayed courtesy towards team members and customers at all times while being punctual, professional, and friendly.
Assistant Manager
Perfume Point
Valley Stream, NY
07.2015 - 05.2017
- Introduced customers and prospective customers to new perfumes.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Senior Project Coordinator
Great Events Limited
Kingston, Jamaica
09.2013 - 06.2015
- Collaborated with Project Managers to develop scopes and implement project plans.
- Trained, coached and mentored staff to ensure smooth adoption of new program.
- Cultivated and strengthened lasting client relationships.
Customer Care Agent
Digicel Jamaica Limited
Kingston, Jamaica
12.2012 - 05.2013
- Effectively managed a high-volume of inbound and outbound customer calls.95% efficiency rate Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Education
Project Management (CAPM)
American Business and Technology University
Saint Joseph, MO2018
Bachelor of Science - Hospitality & Tourism Management
University of Technology
Jamaica2013
Skills
- Negotiations Expert
- Strong Client Relations
- Dedicated team player
- Strategic planning
- Savvy relationship-builder
- Analytical
- Understanding Customer Needs
- Account and Territory Management
- Responding to Difficult Customers
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Nearly all men can stand adversity, but if you want to test a man’s character, give him power.
Abraham Lincoln
Timeline
Senior Customer Service Specialist
Bsnk Of America
07.2021 - Current
Relationship Banker
Bank of America
11.2017 - 07.2021
Teller
Moneytree
06.2017 - 11.2017
Assistant Manager
Perfume Point
07.2015 - 05.2017
Senior Project Coordinator
Great Events Limited
09.2013 - 06.2015
Customer Care Agent
Digicel Jamaica Limited
12.2012 - 05.2013
Project Management (CAPM)
American Business and Technology University
Bachelor of Science - Hospitality & Tourism Management
University of Technology
Similar Profiles
Chase BurmanChase Burman
Long Range Rifle Counselor at Boy Scouts of America-Heart of America CouncilLong Range Rifle Counselor at Boy Scouts of America-Heart of America Council
DOUG CAMPBELLDOUG CAMPBELL
Senior Vice President of Sales at Golfbuddy America /Golfzon, Sparms America, Saintnine /NexenSenior Vice President of Sales at Golfbuddy America /Golfzon, Sparms America, Saintnine /Nexen
Melany BanuelosMelany Banuelos
Tutor at America reads and america countsTutor at America reads and america counts