Shannon Brigham
Putnam,CT
Summary
I have been in the customer service field for a very long time. I love making the client feel special in any way shape or form. Having conversations with people, making them smile and making them feel cared for. I have wonderful communication skills. What can I say I’m a huge people person!
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Kohls
Worcester
10.2015 - Current
- Created and reviewed invoices to confirm accuracy.
- Creating/preforming outstanding customer service and ensured guest satisfaction
- 9 years of leadership
- Can work under pressure
- Followed through with client requests to resolve problems.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Worked well over 10 years cash handling
Education
High School Diploma -
Lynnfield High School
Lynnfield, MA06.2013
Skills
- Negotiations expert
- Can work very well under pressure
- Over 10 years of cash handling
- Outstanding customer service
- Outstanding communication skills
- Outstanding leadership skills
Timeline
Customer Service Manager
Kohls
10.2015 - Current
High School Diploma -
Lynnfield High School