Yvonne Perez
Goldens Bridge,New York
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
16
16
years of professional experience
Work History
Remote Customer Service Representative
TTEC Tolling Solutions
02.2024 - Current
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Identified and resolved discrepancies and errors in customer accounts.
Licensed Real Estate Salesperson
Keller Williams Realty Group
01.2015 - Current
- I am an Independent contractor where all functions of my responsibility is to market my services, liaison to the client and the attorneys, loan officers, listing agent's, vendors and more
- Actively provide services to first-time home buyers, sellers, past clients, referrals, clients looking to invest and renters, making sure there home purchase experience runs smoothly
- Host open houses, show homes, lead generate 2-3 hours a day, organize daily schedules
Staff Associate
SUNY College of Optometry
01.2009 - 01.2015
- Provide administrative support for the facilities department utilizing a budget of $500K and serve as the liaison and point of contact between the Department and University personnel regarding facilities repairs and maintenance engineering
- Manage all reported issues and complaints with a poised and polished demeanor that quickly addresses and resolves various University facilities concerns
- Oversee procurement, managing a $250K spending budget including computers and office supplies and partner with purchasing department to determine vendor selection and cost containment measures
- Implementation of work order systems improvements that streamline response times and facilitate greater satisfaction levels with University personnel/students
- Direct oversight of procurement/inventory of parts, complete QA checks on work performed, and ensure work orders are promptly assigned and completed
- Review time sheets and attendance for entire Department and submit to appropriate accounting personnel
- Oversee credit card transaction files and accurately reconcile month-end statements
Education
Associate of Applied Science -
LaGuardia Community College
Long Island City, NYSkills
- Negotiations Expert
- Recruiting Clients
- Lead Follow up
- Experienced Buyers' Agent
- Lead Qualification Expertise
- Buyer and Seller Representation
- Attention to Detail
- Property Analysis Expertise
- Product knowledge
- Call management
- Follow-up skills
Timeline
Remote Customer Service Representative
TTEC Tolling Solutions
02.2024 - Current
Licensed Real Estate Salesperson
Keller Williams Realty Group
01.2015 - Current
Staff Associate
SUNY College of Optometry
01.2009 - 01.2015
Associate of Applied Science -
LaGuardia Community College
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