Shanae Reid
Brooklyn,NY
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
TTec Tolling Solutions
01.2023 - Current
- Act as a first call resolution for customers
- Answer incoming communication from customers
- Continuously update and maintain accurate information on customers accounts
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Calculated correct order totals, updated accounts, and maintained detailed records for each transaction.
- Identified and resolved discrepancies and errors in customer accounts.
Crew Trainer
Kaufman Foods
01.2022 - 01.2023
- Inform new hires about company's policies and procedures
- Maintain sanitation, health and safety standards in the workplace
- Follow and teach proper procedures on how to complete each task
- Analyze customers complaint and feedback for constant improvement
- Identified workers with specific skill sets to recommend for promotions or raises.
Frontline Associate/ Customer Service Representative
Western Union
04.2019 - 05.2021
- Provide customer with information about products and services
- Process local and international financial transactions
- Facilitate the paying of utility bills
- Balance tilt at the end of each working day
Education
Certificate - Customer Service Level 2
Heart Trust Vocational Training Center
01.2018
Caribbean Examination Council (CXC) -
Titchfield High School
01.2017
Skills
- Team worker
- Excellent communicator
- Listens attentively
- Writes clear and concisely
- Microsoft applications
- Microsoft word
- Microsoft excel
- Microsoft publisher
- Data entry
- Credit adjustments
Timeline
Customer Service Representative
TTec Tolling Solutions
01.2023 - Current
Crew Trainer
Kaufman Foods
01.2022 - 01.2023
Frontline Associate/ Customer Service Representative
Western Union
04.2019 - 05.2021
Certificate - Customer Service Level 2
Heart Trust Vocational Training Center
Caribbean Examination Council (CXC) -
Titchfield High School
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