Melba Ramos
Calexico,CA
Summary
I have worked as an office clerk for the past 20 years were I have acquired numerous skills in freight shipping operations and office management. I'm dedicated professional person who is focused on providing attentive and professional attention to customers while working with a team to achieve goals and objectives.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Yellow Freight
03.2003 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally
- Updated account information to maintain customer records
- Met customer call guidelines for service levels, handle time and productivity
- Delivered prompt service to prioritize customer needs
- Maintained up-to-date knowledge of product and service changes
- Responded to customer requests for products, services, and company information
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
Customer Service Representative
XPO Logistics
02.2012 - 08.2017
- Handled customer inquiries and suggestions courteously and professionally
- Answered constant flow of customer calls with minimal wait times
- Met customer call guidelines for service levels, handle time and productivity
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Processed customer service orders promptly to increase customer satisfaction
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Education
High School Diploma -
Calexico High School
Calexico, CA06.2018
Associate of Science -
Imperial Valley College
Imperial, CA06.2007
Skills
- Prioritization
- Microsoft Windows
- Strong Analytical and Problem-Solving Skills
- Team Development
- Office Equipment Proficiency
- Multi-Line Phone Talent
- Microsoft Access
- Microsoft Word
- Microsoft Excel
- Microsoft Internet Explorer
- Multitasker
- Team worker
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
XPO Logistics
02.2012 - 08.2017
Customer Service Representative
Yellow Freight
03.2003 - 07.2023
High School Diploma -
Calexico High School
Associate of Science -
Imperial Valley College
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