Dianna Espinoza
Sunset,LA
Summary
Results-oriented Retail Manager experienced in leading store operations and driving sales growth. Specializes in inventory management, staff training, and customer service, with a focus on team collaboration and process improvement. Committed to enhancing customer satisfaction and optimizing store performance through proactive problem resolution and effective communication.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Customer Service Representative
The Wright Group
Broussard, Louisiana
10.2025 - Current
- Assisted customers with inquiries and resolved issues effectively.
- Managed customer accounts and updated information to ensure accurate records and enhance service delivery.
- Collaborated with team members to improve service delivery processes.
- Utilized CRM software to track interactions and follow up promptly.
- Resolved customer complaints effectively by listening and addressing concerns. professionally and provided timely resolutions.
- Processed orders and handled returns with attention to detail.
- Promoted customer satisfaction through effective problem resolution with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Store Manager
Postal Annex
09.2017 - 08.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Approved regular payroll submissions for employees.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Perform notarizations for loan documents, affidavits, and other legal documents.
- Executed precise and efficient live scan fingerprinting services for a diverse clientele.
- Ensure efficient completion of regular bank transactions, such as deposits and withdrawals.
- Handle opening and closing procedures by managing sales, reconciling cash, and making bank deposits.
Assistant Manager
Golden Garden Restaurant
05.2007 - 03.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Inspected dining and serving areas for cleanliness and proper set up.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Handled bank deposits and withdrawals with accuracy.
- Reconciled registers at the end of each shift.
- Coached staff on strategies to enhance performance and improve customer relations.
- Assisted personnel with duties and tasks during high-volume periods.
- Created weekly work schedules for all restaurant personnel.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Education
Silverado High School
Victorville, CA05-2009
Skills
- Customer service
- CRM utilization
- Transaction processing
- Order fulfillment
- Problem resolution
- Customer relations
- Attention to detail
- Work prioritization
- Cash management
- Opening procedures
- Shift coordination
- Multitasking
- Communication expertise
- Effective communication
- Team collaboration
- Staff training
- Product knowledge
- Creative solutions
- Problem-solving
- Adaptive team player
- Prioritization
- Prioritization
Accomplishments
- Supervised team of 4 staff members.
- Exceeded monthly store sales goals 3 months in a row.
Certification
- Licensed Notary - From 09/2017- Current
- Certified fingerprint roller - From 09/2017- Current
References
Sid Oza (909)534-1385
Reina Medina (760)948-1668
Olivia Velosa (760)905-6753
Languages
Spanish
Timeline
Customer Service Representative
The Wright Group
10.2025 - Current
Store Manager
Postal Annex
09.2017 - 08.2025
Assistant Manager
Golden Garden Restaurant
05.2007 - 03.2017
Silverado High School