Kevin Borden
Truesdale
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Etrailer
05.2025 - 02.2026
- Resolved customer inquiries and concerns through various communication channels, ensuring high satisfaction levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
ThriftBooks
09.2013 - 12.2023
- Answered customer questions about policies and procedures with friendly and knowledgeable approach.
- Investigated and resolved customer concerns related to order inquiries and delivery tracking.
- Maximized satisfaction by anticipating needs and consistently offering expert support.
- Delivered fast and friendly service to handle questions and service complaints.
- Met personal, team and company goals in customer service environment by consistently reaching above 93% in CSAT ratings through email, chat, and phone.
Deli Clerk
Schnucks
07.2010 - 07.2013
- Assisted customers with deli product selections, ensuring high levels of service and satisfaction.
- Maintained strict food safety, cleaning and sanitation practices.
- Assessed customer needs and made appropriate product recommendations.
- Operated slicing machines and scales to prepare meats and cheeses efficiently.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Movie Theater Employee
AMC Theaters
04.2006 - 04.2010
- Kept facilities clean and presentable with regular attention to service needs.
- Delivered fast and friendly service to handle questions and service complaints.
- Promoted concession sales as refreshment stand operator.
- Coordinated projector and screen setup to achieve proper image size, illumination and focus.
- Trained new staff on operational procedures and customer service protocols to ensure consistency.
Education
St. Louis Community College - Meramec
Kirkwood, MOSkills
- Product Knowledge
- Critical Thinking
- De-Escalation Techniques
- Patient
- Quick and Eager Learner
- Friendly
- Interpersonal Communication
- Adaptability and Flexibility
- Customer Satisfaction (CSAT)
- Team Worker
- Independent Worker
- Customer service
- Active listening
- Problem resolution
- Technical support
- Computer proficiency
- Team development
Timeline
Customer Service Representative
Etrailer
05.2025 - 02.2026
Customer Service Representative
ThriftBooks
09.2013 - 12.2023
Deli Clerk
Schnucks
07.2010 - 07.2013
Movie Theater Employee
AMC Theaters
04.2006 - 04.2010
St. Louis Community College - Meramec