Kimberly Perdomo
Oceanside,NY
Summary
Responsible and motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Bilingual Customer Service Representative
TTEC Tolling Solutions
New York, NY
01.2024 - Current
- Provided excellent customer service to clients with diverse cultural backgrounds, resolving their issues promptly and effectively.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Ensured all customer complaints were logged into the system for further investigation or resolution.
- Assisted customers in navigating company websites by providing step-by-step instructions in both Spanish and English.
- Updated customer records in the database after each interaction ensuring accuracy of information.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Social Media Coordinator Volunteer
MFC Church
Freeport , NY
09.2022 - Current
- Create social media content to increase engagement with audience.
- Identified spam messages, taking appropriate steps to alleviate threatening content.
- Use of Canva and Adobe platforms to create content.
- Crafted visual designs and brand messaging elements for consistency across digital advertising and marketing platforms.
Customer Service Representative
Beauty Solutions Ltd
New York, NY
01.2023 - 09.2023
- Provided secretarial and office management support while building cooperative working relationships.
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Maintained accurate department and customer records.
- Remained calm and professional in stressful circumstances and offered effective customer support to diffuse tense client problems.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Use of Shopify and Amazon to Complete customer orders
- Data entry and invoicing
Receptionist
Long Island Dermatology
Manhasset, NY
02.2016 - 10.2018
- Scheduled and confirmed appointments.
- Screened and verified visitors for identification credentials, and purpose of visit to maintain security of personnel and office environment.
- Processed payments and updated accounts to reflect balance changes.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Protected clients rights by maintaining confidentiality of personal and financial information. Keeping up to date with HIPAA law and regulations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Education
Real Estate Course
Molloy University
Rockville Centre, NY12.2023
High School Diploma -
Oceanside High School
Oceanside, NY06.2014
Some College (No Degree) -
Nassau Community College
Garden City, NYSkills
- Administrative Support
- Calendar Management
- Attention to Detail
- Problem-Solving
- Multitasking
- Works independently
- Bilingual in English/Spanish
- Microsoft (word, excel, powerpoint)
- Customer service
- Customer correspondence
- Medical billing
Timeline
Bilingual Customer Service Representative
TTEC Tolling Solutions
01.2024 - Current
Customer Service Representative
Beauty Solutions Ltd
01.2023 - 09.2023
Social Media Coordinator Volunteer
MFC Church
09.2022 - Current
Receptionist
Long Island Dermatology
02.2016 - 10.2018
Real Estate Course
Molloy University
High School Diploma -
Oceanside High School
Some College (No Degree) -
Nassau Community College
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