Reliable shift lead with a proven track record in supervising operations and mentoring team members. Skilled in training staff on customer engagement techniques and implementing improvements to enhance service efficiency during peak hours.
Overview
1
1
year of professional experience
Work History
Barista
Kalispell Koffee
Kalispell, MT
04.2025 - Current
Prepared high-quality coffee beverages following established recipes and standards.
Operated espresso machines and brewing equipment efficiently to ensure optimal beverage quality.
Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Maintained cleanliness of workstations and equipment in compliance with health regulations.
Shift Lead
7 Brew
Casper, WY
10.2025 - 03.2026
Supervised daily operations to ensure efficient workflow and high-quality service.
Trained and mentored team members on product knowledge and customer engagement techniques.
Implemented operational improvements to enhance speed of service during peak hours.
Managed inventory levels, ensuring adequate stock while minimizing waste.
Waitress
IHOP
Kalispell, MT
05.2025 - 08.2025
Provided exceptional customer service, ensuring positive dining experiences for guests.
Accurately took and processed orders using POS system, minimizing errors during transactions.
Collaborated with kitchen staff to ensure timely food preparation and delivery.
Maintained cleanliness and organization of dining area, adhering to health and safety standards.