JAYLAH DEJESUS
Royersford,PA
Summary
Successfully manages concerns and resolves conflicts to maximize guest satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Strong communication and interpersonal skills for providing superior guest service.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Punctual and loving Babysitter offering experience caring for children of all ages.
Experienced with classroom management, fostering productive learning environment. Utilizes effective communication techniques to engage students and support their educational development. Track record of collaborative teamwork, ensuring smooth classroom operations and positive educational outcomes.
Seasoned infant, toddler, twos, preschool, and kindergarten prep Associate Teacher skilled in documentation, materials management and activity planning. Driven to help students develop vital skills such as cooperation through play and exploration of concepts.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate Teacher
Bright Horizons
12.2024 - Current
- Promoted a positive classroom environment by fostering respectful, open communication between students and staff.
- Set up and manage classroom and outdoor activities.
- Encouraged creativity and self-expression among students through various art projects and writing assignments, inspiring confidence in their abilities.
- Built and maintained productive relationships between students, teachers and parents.
- Applied play-based strategies to provide diverse approaches to learning.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Kept classroom and feeding areas clean, neat, and safe.
- Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Supported toddlers, twos, preschool, and kindergarten prep during transitions between activities or environments by providing clear instructions and guidance as needed.
Family Babysitter
Family Members
01.2019 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Watched/ Supervised more than 5 children at one time with ease.
GUEST SERVICE REPRESENTATIVE
Target
09.2023 - 12.2024
- Welcomed guests on arrival, displaying professional and friendly approach
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates
- Completed tasks in a timely manner, to maintain smooth organized workspace.
SERVER
Elmwood Park Zoo
05.2021 - 08.2022
- Served food and beverages promptly with focused attention to customer needs
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions
- Maintained a clean and orderly dining area for an enjoyable guest experience
- Transported and served food with care to maintain a clean and orderly workplace.
TEAM LEADER
Rally House
11.2021 - 03.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
Education
Norristown Area High School
Norristown, PA06.2024
Skills
- Customer Service
- Detail Oriented
- Patience and Empathy
- Computer Skills
- Issue Resolution
- Hygiene and Cleanliness
- Guest accommodations
- Food and Beverage Area
- Setup
- Strong Work Ethic
- Child Supervision
- Maintaining safe environment
- Following Directions
- Classroom management
- Cleaning procedures
- Parent-teacher communication
Certification
- CPR
- Mandated Reporter
- Fire Safety
Timeline
Associate Teacher
Bright Horizons
12.2024 - Current
GUEST SERVICE REPRESENTATIVE
Target
09.2023 - 12.2024
TEAM LEADER
Rally House
11.2021 - 03.2022
SERVER
Elmwood Park Zoo
05.2021 - 08.2022
Family Babysitter
Family Members
01.2019 - Current
Norristown Area High School