Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic

Jaylah Thomas

Jacksonville,FL

Summary

Dynamic and results-driven professional with 3+ years of progressive experience in customer service, team leadership, education, and childcare services. Currently pursuing a Bachelor's degree in Sociology with a minor in Anthropology at the University of North Florida. Proven track record of driving operational efficiency, building strong client relationships, and fostering positive team environments. Certified in CPR/AED and ordained ministry, bringing unique perspectives to leadership and community service roles.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Substitute Teacher

ESS Duval County
01.2025 - Current
  • Provided substitute teaching services across multiple grade levels and subject areas within Duval County Schools
  • Supported students with exceptionalities through individualized instruction and behavior management strategies
  • Collaborated with special education teachers and paraprofessionals to maintain consistent learning environments
  • Implemented IEP accommodations and modifications to ensure student success and inclusion
  • Demonstrated flexibility and adaptability while managing diverse classroom needs and emergency lesson plans

Independent Childcare Provider
01.2024 - Current
  • Provide comprehensive babysitting and nanny services for families across Jacksonville metropolitan area
  • Maintain 100% client satisfaction through personalized care plans and transparent communication
  • Ensure child safety and developmental engagement through age-appropriate activities and supervision
  • Manage scheduling, client relationships, and service coordination independently
  • Build trust with families through consistent reliability and professional demeanor

Boba Barista & Cashier

Asahi Express Steak House
03.2023 - 08.2023
  • Processed an average of 150+ customer transactions daily with 99% accuracy
  • Prepared premium bubble tea beverages while maintaining strict quality control standards
  • Collaborated with kitchen staff to ensure seamless service delivery during peak hours
  • Trained new team members on POS systems, beverage preparation, and customer service protocols
  • Contributed to 15% increase in beverage sales through upselling and menu recommendations

Education

High School Diploma -

Worth County High School
Sylvester, GA
06-2021

Bachelor of Arts - Sociology

University of North Florida
Jacksonville, FL
12-2025

Skills

  • Leadership & Management
  • Team building and staff development
  • Conflict resolution and mediation
  • Performance coaching and mentoring
  • Project coordination and execution
  • Customer Service Excellence
  • Client relationship management
  • Problem-solving and critical thinking
  • Cultural sensitivity and awareness
  • Multilingual communication
  • Technical Skills
  • POS systems and payment processing
  • Microsoft Office Suite
  • Social media marketing
  • Data entry and record keeping
  • Personal Qualities

Certification

  • CPR/AED Certification - Adult, Child, and Infant (Current)
  • Basic Life Support (BLS) Training (Current)
  • Ordained Ministry Credentials (Active)

Accomplishments

  • Maintained perfect attendance record across all employment positions
  • Recognized for exceptional customer service and team collaboration

Affiliations

  • Sigma Gamma Rho Sorority, Inc.

Timeline

Substitute Teacher

ESS Duval County
01.2025 - Current

Independent Childcare Provider
01.2024 - Current

Boba Barista & Cashier

Asahi Express Steak House
03.2023 - 08.2023

High School Diploma -

Worth County High School

Bachelor of Arts - Sociology

University of North Florida

Similar Profiles

CREATE PROFILE