Quante Davis
Warsaw,US
Summary
I am a dedicated and results-driven professional actively seeking new opportunities where I can leverage my extensive experience in customer service, retail management, and leadership. With over 5 years of experience in managing teams, handling cash operations, training staff, and ensuring high standards of service, I am confident in my ability to contribute effectively to any team. My skills in inventory management, scheduling, and conflict resolution, combined with my proven ability to adapt quickly and lead by example, make me an ideal candidate for roles in customer service, retail, or management. I am eager to bring my strong work ethic, team-oriented mindset, and leadership abilities to a new and exciting role.
Overview
7
7
years of professional experience
Work History
Guest Service Leader (GSL), Cashier Lead, Maintenance
Pilot Travel Center
10.2024 - 02.2025
- Promoted from Maintenance to Cashier Lead within 45 days, then to Guest Service Leader (GSL) within 30 days
- Managed customer service and led a team in maintaining operational efficiency
- Ensured the upkeep of the premises and coordinated guest services to maintain high satisfaction
Assistant Manager, Lead Cashier, Cashier
DGX
Raleigh, NC, USA
09.2019 - 05.2023
- Company Overview: Raleigh, NC
- Started as a Cashier, promoted to Lead Cashier after 4 months, and Assistant Manager after 1 year
- Oversaw daily operations, cash handling, inventory management, and staff performance
- Trained new employees, created schedules, and ensured high standards of customer service
- Managed store recovery, stocked products, and maintained store cleanliness
- Raleigh, NC
Department Manager, Floor Manager, Overnight Supervisor
McDonald's
Raleigh, NC, USA
09.2017 - 04.2021
- Company Overview: Raleigh, NC
- Rapidly promoted from Crew to Department Manager within 6 months due to excellent leadership and performance
- Managed daily operations, including food quality, sanitation, and customer service standards
- Conducted employee training on procedures, maintained inventory, and ensured smooth shift operations
- Addressed customer complaints using L.A.S.T
- Method (Listen, Apologize, Solve, Thank) to resolve issues and maintain brand reputation
- Raleigh, NC
Education
Business Administration Program -
James Sprunt Community College
03.2025
High School -
James Kenan High School
01.2017
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Cash Handling & POS Systems
- Customer Service & Guest Services
- Inventory Management & Stocking
- Scheduling & Payroll Management
- Team Leadership & Staff Training
- Food Safety & Sanitation Practices
- Retail Management & Merchandising
- Marketing & Sales
- Conflict Resolution & Problem Solving
- Time Management & Organizational Skills
- Heavy Lifting & Physical Labor
Accomplishments
- Successfully promoted multiple times across different roles due to leadership, efficiency, and ability to exceed performance expectations.
- Managed and led teams in high-volume environments, ensuring smooth operations and excellent customer experiences.
Additional Information
Experienced in both retail and food service management, with a proven track record in customer service and operational leadership., Ability to adapt to fast-paced environments and effectively manage multiple tasks at once.
Personal Information
Work Permit: Authorized to work in the US for any employer
Certifications And Skills
ServSafe Certified, Microsoft Office (Word, Excel, PowerPoint), Cash Handling & POS Systems, Customer Service & Guest Services, Inventory Management & Stocking, Scheduling & Payroll Management, Team Leadership & Staff Training, Food Safety & Sanitation Practices, Retail Management & Merchandising, Marketing & Sales, Conflict Resolution & Problem Solving, Time Management & Organizational Skills, Heavy Lifting & Physical Labor
Timeline
Guest Service Leader (GSL), Cashier Lead, Maintenance
Pilot Travel Center
10.2024 - 02.2025
Assistant Manager, Lead Cashier, Cashier
DGX
09.2019 - 05.2023
Department Manager, Floor Manager, Overnight Supervisor
McDonald's
09.2017 - 04.2021
Business Administration Program -
James Sprunt Community College
High School -
James Kenan High School