Jay-Leah Leary
Cranston
Summary
Motivated and dependable professional with progressive leadership experience in customer service, healthcare, behavioral therapy, and security. Demonstrated success leading teams, providing exceptional customer service, maintaining safety standards, and supporting individuals with diverse needs. Strong communication, problem-solving, and organizational skills with a commitment to professionalism and compassionate care. Currently pursuing a Bachelor of Arts in English for Secondary Education while continuing to expand experience in healthcare and leadership.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Behavior Technician
Autism Care Partners (ACP)
03.2026 - Current
- Provide one-on-one behavioral therapy using individualized treatment plans.
- Implement behavior intervention strategies under BCBA supervision.
- Collect and document client progress accurately.
- Build positive relationships with clients and families.
- Maintain confidentiality while following company and healthcare regulations.
- Support development of communication, social, and daily living skills.
Shift Manager
Wayland Fresh
11.2025 - 05.2026
- Supervised daily store operations and team members during assigned shifts.
- Delegated responsibilities while maintaining productivity and customer satisfaction.
- Assisted with inventory, cash handling, and opening/closing procedures.
- Resolved customer concerns professionally.
Crew Member
Wayland Fresh
11.2025 - 05.2026
- Delivered exceptional customer service in a fast-paced retail environment.
- Assisted with stocking, food preparation, cleaning, and register operations.
- Maintained company sanitation and safety standards.
Security Officer
Allied Universal
09.2024 - 12.2024
- Patrolled assigned properties to ensure safety and security.
- Monitored surveillance systems and responded to incidents.
- Prepared accurate reports documenting observations and incidents.
- Delivered excellent customer service while enforcing company policies.
Assistant Manager
Cold Stone Creamery
05.2024 - 09.2024
- Assisted with day-to-day store operations and staff supervision.
- Trained and coached new employees.
- Managed scheduling, inventory, cash handling, and customer concerns.
- Helped maintain sales goals and operational efficiency.
Shift Leader
Cold Stone Creamery
09.2023 - 05.2024
- Led employees during busy shifts.
- Delegated tasks and ensured quality customer service.
- Opened and closed the store while maintaining operational standards.
Crew Member
Cold Stone Creamery
04.2022 - 09.2023
- Delivered exceptional customer service.
- Prepared food products while following quality standards.
- Operated cash register and maintained cleanliness.
- Worked efficiently in a fast-paced environment.
Education
Bachelor of Arts - English for Secondary Education
Grand Canyon University
High School Diploma - undefined
Highland Charter School
Nursing Assistant Training & Certification Program - undefined
Brown University Health Nursing Assistant School
08.2025
Professional Development Program - undefined
Brown University Health Workforce Development
08.2025
Skills
- Leadership
- Team management
- Customer Service
- Behavioral Therapy
- Crisis Prevention & De-escalation
- Communication
- Conflict Resolution
- Time Management
- Cash Handling
- Inventory Management
- Documentation
- Microsoft Office
- Professional Writing
- Organization
- Problem Solving
- Team Collaboration
Certification
- Certified Nursing Assistant (CNA)
- RI Department of Health
- License #: NA64200
- Expires June 2027
- Basic Life Support (BLS)
- American Heart Association
Timeline
Behavior Technician
Autism Care Partners (ACP)
03.2026 - Current
Shift Manager
Wayland Fresh
11.2025 - 05.2026
Crew Member
Wayland Fresh
11.2025 - 05.2026
Security Officer
Allied Universal
09.2024 - 12.2024
Assistant Manager
Cold Stone Creamery
05.2024 - 09.2024
Shift Leader
Cold Stone Creamery
09.2023 - 05.2024
Crew Member
Cold Stone Creamery
04.2022 - 09.2023
Professional Development Program - undefined
Brown University Health Workforce Development
Nursing Assistant Training & Certification Program - undefined
Brown University Health Nursing Assistant School
High School Diploma - undefined
Highland Charter School
Bachelor of Arts - English for Secondary Education
Grand Canyon University