Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

JAYLEE CALDERON

Manassas Park,VA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

As library professional, offers comprehensive experience in resource management and patron assistance. Known for collaborating effectively with team members to enhance library services and meet community needs. Possesses strong organizational skills and flexible approach to evolving library environments.

Overview

6
6
years of professional experience

Work History

Library Associate

Manassas Park City Library
12.2024 - Current
  • Streamlined book circulation process for improved efficiency and reduced wait times for patrons.
  • Enhanced library user experience by providing exceptional customer service and assisting with information requests.
  • Assisted patrons with technology-related questions about computers or devices available within the library.
  • Collaborated with librarians to develop and implement engaging programs and events for the community.
  • Conducted inventory audits periodically ensuring minimal loss of assets while keeping an updated record of library resources.
  • Contributed to a positive workplace culture by actively participating in staff meetings, professional development opportunities, and team-building activities.

NOVA Corps Intern

Northern Virginia Community College
01.2023 - 05.2024
  • Enhanced intern productivity by assisting with project coordination and providing ongoing support.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Supported staff members in their daily tasks, reducing workload and allowing for increased focus on higher-priority assignments.
  • Assisted in the planning and execution of company events, resulting in increased employee engagement satisfaction.
  • Participated in professional development opportunities to enhance skill set, contribution to overall intern growth and potential future employment prospects.
  • Conducted research for various projects, leading to well-informed decisions and successful outcomes.

Customer Service Representative

SSI Career Resource Center
09.2019 - 08.2022
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Quickly and accurately answered customer questions, suggested effective solutions, and resolved issues to increase customer satisfaction.

Education

No Degree - Criminal Justice

Northern Virginia Community College
Manassas, VA

No Degree - Criminology

George Mason University
Fairfax, VA
05-2027

Skills

  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Needs Assessment
  • Issue and Complaint Resolution
  • Upbeat and Positive Personality
  • Customer Inquiry Response

LANGUAGES

Spanish

Timeline

Library Associate

Manassas Park City Library
12.2024 - Current

NOVA Corps Intern

Northern Virginia Community College
01.2023 - 05.2024

Customer Service Representative

SSI Career Resource Center
09.2019 - 08.2022

No Degree - Criminal Justice

Northern Virginia Community College

No Degree - Criminology

George Mason University

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