Microsoft Excel
Jaylee Reck
Presque Isle,ME
Summary
Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant and ACAP customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
9
9
years of professional experience
Work History
Bartender
Maple Pig
Presque Isle, ME
02.2024 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
Program Specialist
ACAP
Presque Isle, ME
01.2024 - Current
- Inspected and proofread documents to check for accuracy
- Scan and upload documents to their correct files
- Respond in a timely manner to requests on more information regarding our programs
- Always keep documentation of every customer I encounter, so my peers know what the customer has called inquiring about previously.
- Maintain an organized work space
- Request quotes from contractors for heat pump installs.
- Make sure all information regarding clients is up to date before generating work orders.
- When receiving heat pump jobs back from contractors, I make sure that all information is correct, decide if an audit is necessary before sending off invoice to be paid.
- Keep organized files of completed jobs
- Check all completed job bundles for weatherization and heat pump installs, to ensure that all paperwork is in order, filled out properly, signed and dated correctly and make sure it is ready for billing.
- Reorganize excel sheet of our certified contractors and their specialties, verify and upload their liability insurance and workers comp to their files.
- Keep heat pump wait list excel sheet updated and organized.
Waitress
Ferris
Presque Isle, ME
05.2023 - 02.2024
- Greeted new customers, discussed specials, and took drink orders.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Administrative Support Specialist
Aroostook Mental Health Center
Caribou, ME
03.2023 - 06.2023
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency.
Waitress/Bartender
Pats Pizza
Presque Isle, ME
10.2019 - 02.2023
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Receptionist
New York Life Insurance Co
Presque Isle, ME
10.2018 - 04.2020
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
Waitress
Irish Setter Pub
Presque Isle, ME
09.2015 - 05.2017
- Greeted new customers, discussed specials, and took drink orders.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Associate Of General Studies - General Studies
Northern Maine Community College
Presque Isle, ME06-2016
General Studies
Presque Isle High School
Presque Isle, ME06-2015
Skills
- P>Menu memorization
- P>Beverage preparation
- P>Guest relations management
- P>High-volume dining
- P>Accurate money handling
- P>Guest seating arrangements
- P>Dining area maintenance
- P>Guest relations
- P>Documentation Organization
- P>Proficiency in Microsoft Program
Software
Microsoft Word
Microsoft Power Point
Microsoft Teams
Timeline
Bartender
Maple Pig
02.2024 - Current
Program Specialist
ACAP
01.2024 - Current
Waitress
Ferris
05.2023 - 02.2024
Administrative Support Specialist
Aroostook Mental Health Center
03.2023 - 06.2023
Waitress/Bartender
Pats Pizza
10.2019 - 02.2023
Receptionist
New York Life Insurance Co
10.2018 - 04.2020
Waitress
Irish Setter Pub
09.2015 - 05.2017
Associate Of General Studies - General Studies
Northern Maine Community College
General Studies
Presque Isle High School