Jaylee Samples
Puyallup,WA
Summary
SECURITY-
Qualified Security Officer with experience maintaining safety for campus grounds and facilities. Talented at roving control and entrance control. Successfully remains calm in high-pressure situations and interactions with difficult individuals.
CUSTOMER SEVICE- Focused professional with several years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Detail-oriented Security Officer equipped with excellent memory and awareness of people, events and facilities. Skilled in responding to emergency situations and providing crisis intervention. Exercises sound judgment during crisis and emergency situations.
Overview
1
1
year of professional experience
Work History
Security Officer
Noble Protection Group
Puyallup, 98372
2024.08 - Current
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Enforced access control measures in accordance with established procedures.
- Verified receipt accuracy to ensure compliance with security protocols.
Security Officer
Olympic Security
Tacoma, WA
03/01/22 - 04/21/23
- Performed first aid and CPR when necessary during emergency situations.
- Provided escorts for visitors as needed throughout the facility.
- Responded to alarms and conducted investigations as required.
- Investigated all reported incidents of theft or vandalism on premises.
- Maintained accurate logs of all security related activities.
Customer Service Supervisor
GetixHealth
Puyallup, WA
10/31/17 - 1/14/19
- Performed quality assurance audits on completed transactions by reviewing recordings of phone conversations between customers and agents.
- Collaborated closely with upper management on projects involving new initiatives or improvements within the department.
- Assisted in developing training materials for new hires as well as existing employees.
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
Education
High School Diploma -
Rogers High School
Puyallup, WA2017-06
Skills
- Identification verification
- Access Control
- Quick problem solving
- Emergency response
- Security protocols
- Problem resolution
- Attention to detail
- Quality Assurance
- Customer Service Knowledge
Education
other
Timeline
Security Officer
Noble Protection Group
2024.08 - Current
Security Officer
Olympic Security
03/01/22 - 04/21/23
Customer Service Supervisor
GetixHealth
10/31/17 - 1/14/19
High School Diploma -
Rogers High School