Jayleen Brown

Manage administrative support for an office of 4 physicians and 4 nurses. Welcome patients, prepare superbills, maintain accurate check-in information, reducing wait times by 30%, while reducing no-show rates by 15%. Schedule high-risk and new patient appointments. Process co-payment, balance owed, and reconciling daily transactions with high accuracy. Answer phones for more than 200 patients a week. Utilize EMR and EHR Athenahealth cloud-based platform. Telemedicine , pre-op clearance, echocardiogram, EKG scheduling, lab and imaging requisition. Verify insurance eligibility for PPO and HMO health plans. Distribute lab results to patients and healthcare providers. Prescription refills, including prior authorizations. Referral submissions. Implement and monitor vital signs for upwards of 50 patients a day. Prepare examination rooms and stock medical supplies for daily visits. Assist physicians with procedures and patient examinations. Update patient charts and referral information. Collect specimen and label samples for laboratory processing. Educate patients on medications, follow-up care, and clinic instructions. Kept examination rooms clean, stock necessary supplies and prepared for incoming patients. Administer injections, medications and treatments as directed by the physician. Adhere to HIPAA regulations regarding safeguarding confidential patient information at all times. Relay messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment. Document notes during patient visits. Maintain accurate medical records through filing, charting, transcription and data entry into electronic health record platform. Clean and maintain medical equipment following procedures and standards. Perform basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse. Organize charts, documents and supplies to maintain team productivity. Order medical supplies, and maintain inventory.