Jayleen Cortes
Summary
Professional retail worker with valuable experience and preparedness for this role. Strong focus on team collaboration and achieving results, adaptable to changing needs. Reliable with skills in customer service, cash handling, and point-of-sale systems. Efficient and trustworthy, bringing positive attitude to every customer interaction.
Overview
7
7
years of professional experience
Work History
Seasonal Cashier Assistant
Costco
10.2024 - Current
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
Online Shopper
Kroger
03.2023 - 11.2024
- Utilized scanning equipment for picking, packing and shipping orders
- Fulfilled orders quickly to accomplish challenging daily objectives
- Selected products and items from shelves and pallets for customer orders
- Greeted customers and provided excellent customer service
- Responded promptly to customer inquiries via phone or email
Front desk
Pet smart Pet hotel
03.2022 - 03.2023
- Provided treatment to sick animals and coordinated with veterinarians, ensuring timely medical care
- Streamlined data entry processes, reducing errors and increasing efficiency
- Implemented new filing system, enhancing data retrieval speed
- Orchestrated seamless front desk operations, balancing appointment scheduling, customer service, and facility maintenance to ensure exceptional pet care experiences
- Managed front desk operations, balancing pet care tasks with customer service
- Improved appointment scheduling efficiency, leading to increased client satisfaction
Lead Cashier
Home Depot
12.2020 - 01.2022
- Led cashier team, streamlined checkout process, reducing wait times and boosting customer satisfaction
- Implemented efficient cash handling procedures
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
Cashier
Starbucks
07.2018 - 11.2020
- Processed cash and card transactions efficiently, ensuring accurate financial handling
- Enhanced service and store appearance through process improvements, boosting customer satisfaction
- Maintained cleanliness and restocked areas, ensuring a welcoming environment for customers
- Created unique drink requests, elevating the coffee shop's reputation for personalized service
- Provided customers with detailed menu information, improving their dining experience
- Mastered multitasking in fast-paced environment, handling cash transactions while maintaining exceptional customer service standards
- Ensured efficient and courteous customer service, enhancing overall customer satisfaction
- Utilized POS system for accurate purchase transactions, supporting team efficiency
- Collaborated with supervisors to maintain cash accuracy, reducing discrepancies
- Worked with security to minimize shrink and address theft, improving store safety
- Assisted customers in locating merchandise, contributing to a positive shopping experience
Education
High School Diploma -
Dunwoody Highschool
05-2018
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Patience and empathy
- Basic math
- Flexible schedule
- Merchandise restocking
- POS system proficiency
Languages
Spanish
Native or Bilingual
Timeline
Seasonal Cashier Assistant
Costco
10.2024 - Current
Online Shopper
Kroger
03.2023 - 11.2024
Front desk
Pet smart Pet hotel
03.2022 - 03.2023
Lead Cashier
Home Depot
12.2020 - 01.2022
Cashier
Starbucks
07.2018 - 11.2020
High School Diploma -
Dunwoody Highschool
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