Jayleen Quintana
Clermont,FL
Summary
Dynamic team player with proven customer service expertise at McDonald's, adept at cash handling and inventory management. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Committed to maintaining high standards of cleanliness and organization, contributing to a seamless service experience.
Overview
3
3
years of professional experience
Work History
Team Member
Ritters Frozen Custard
Clermont, FL
10.2024 - Current
- Assisted in preparing and serving frozen custard and other menu items.
- Maintained cleanliness of work areas and equipment throughout shifts.
- Engaged with customers to promote daily specials and menu offerings.
- Operated point-of-sale system for efficient order processing and payment handling.
- Collaborated with team members to ensure smooth service during peak hours.
- Trained new team members on customer service standards and operational procedures.
- Monitored inventory levels to assist in restocking supplies as needed.
- Adhered to food safety guidelines to maintain quality and hygiene standards.
- Maintained a clean and organized work area throughout shift.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Volunteer
New Wave Christian Church
Clermont, Florida
05.2024 - 08.2025
- Help the Sunday School teacher with young kids.
- Help the Media Team with cameras.
Volunteer
South Lake Little League Concessions
Clermont, Florida
08.2024 - 12.2024
- Greeting Customers: Maintained friendly interactions with customers.
- Restocking supplies: Helped to open and close concessions by stocking, cleaning up, and putting things away.
- Processing Payments: Accurately took orders and ensured payment was processed correctly.
- Actively upsold league magnets and baseball team attire.
- Collaborating with team members: Respectfully worked with volunteers of all ages.
- Helped to access issues and provide solutions.
Crew Member
McDonald's
South Amboy, New Jersey
11.2022 - 05.2023
- Taking Orders: Accurately took customer orders at the counter or drive-thru.
- Processing Payments: Handled cash, credit, and digital transactions quickly and correctly.
- Preparing Orders: Ensured food was prepared according to customer specifications and McDonald's standards.
- Serving Food: Delivered food to customers at the counter and drive-thru.
- Handles customer inquiries politely and effectively.
- Maintained cleanliness: wiped down counters, washed dishes, and cleaned floors.
- Restocked Supplies: Made sure all supplies, like napkins, straws, and condiments, were well stocked.
Education
High School Diploma -
Lake Minneola High School
Minneola, FL05-2025
Skills
- Customer service
- Team collaboration
- Effective communication
- Cash handling
- Inventory management
- Problem solving
- Strong organizational skills
- Assertive communication
- Detail oriented
Timeline
Team Member
Ritters Frozen Custard
10.2024 - Current
Volunteer
South Lake Little League Concessions
08.2024 - 12.2024
Volunteer
New Wave Christian Church
05.2024 - 08.2025
Crew Member
McDonald's
11.2022 - 05.2023
High School Diploma -
Lake Minneola High School