JAYLEENE GUZMAN
MAMARONECK,NY
Summary
Experienced beauty industry professional with 5+ years of experience in client experience and salon operations. Known for attention to detail, broad knowledge of beauty trends and service standards, acting as a central point of contact for both client and staff. A proactive, adaptable professional who values consistency, professionalism, and continued growth within the beauty and wellness space.
Overview
4
4
years of professional experience
Work History
Salon Manager & Operations Lead
POP Nails
07.2025 - 01.2026
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Scheduled employees to maintain adequate coverage during business hours.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Acted as public-facing representative of business, maintaining bran presence and client relationships
- Oversaw salon employee performance, facility cleanliness, and sales.
- Supervised technicians and support staff to ensure service quality, professionalism, and efficiency.
- Supported revenue stability, customer retention, and team morale during transitions.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
Assistant Manager
European Wax Center
03.2022 - 09.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Led and managed the end-to-end hiring process, including job postings, candidate screens, interviews, and final selection.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Created employee schedules to align coverage with forecasted demands.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Salon Coordinator
Gmazza Salon
10.2023 - 05.2024
- Scheduled appointments by phone, email and in person and recommended additional services.
- Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
- Managed salon's master calendar to organize customer appointments, employee schedules and special events.
- Implemented marketing strategies to attract new clients, resulting in increased revenue for the salon.
- Maintained accurate financial records, facilitating smooth daily operations and timely reporting.
- Responsible for daily opening and closing procedures, including securing premises, balancing cash registers, and preparing for business day.
Assistant Manager
Zumies
07.2024 - 10.2024
- Oversaw retail operations in a busy mall setting, ensuring staff coverage, daily cash management, and smooth customer transactions.
- Delivered above and beyond service that led to increase repeat customer and sales.
- Trained and supported new hires on store procedures and customer experience
- Collaborated with management on merchandising, inventory, and promotional rollouts.
Education
Associate - Health Studies
Westchester Community College
Valhalla, NY05.2026
High School Diploma -
Rye Neck Senior High School
Mamaroneck, NY06-2019
Skills
- Professional phone communication
- Proficient in bilingual communication
- Product and Service Knowledge
- Client engagement
- Appointment Scheduling
- Recruiting and Interviewing
- Team oversight
- Sales Growth
- Product Sales
- Guest Relations
- Sales proficiency
- Administrative support expertise
- Conflict mediation
Languages
English
Spanish
Timeline
Salon Manager & Operations Lead
POP Nails
07.2025 - 01.2026
Assistant Manager
Zumies
07.2024 - 10.2024
Salon Coordinator
Gmazza Salon
10.2023 - 05.2024
Assistant Manager
European Wax Center
03.2022 - 09.2025
Associate - Health Studies
Westchester Community College
High School Diploma -
Rye Neck Senior High School