Jayleene Sanchez
Fabens,TX
Summary
Compassionate professional with extensive experience in supporting children of all ages, including those with autism. My experience includes implementing individualized education plans, fostering social skills development, and providing emotional support. Strengths include strong communication skills, patient demeanor, and ability to adapt teaching methods to each child's unique needs. Previous roles have resulted in enhanced learning environments for autistic students and progress towards personal growth goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Teacher
LOL KIDS DAYCARE
El Paso, TX
04.2024 - Current
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and other assessments.
- Provided individualized instruction to meet the needs of all students.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Remained calm and patient in student interactions to support individual growth and development.
Customer Service Representative
GC Services(TM)
El Paso, TX
07.2022 - 04.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Mentored junior team members and managed employee relationships.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Contacted customers about potential service upgrades, new services and account changes.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Education
High school diploma -
Fabens High School
Fabens, TX08.2022
Skills
- Cleaning Experience
- Food Service
- Forklift
- Warehouse Experience
- Order Picking
- Packaging
- Load & Unload
- Lesson Plan Implementation
- Learning environment management
- Teaching and instruction
- Reading instruction
- Experienced with [Technology]
- Classroom recordkeeping
- Social development support
- Feeding Assistance
- Toileting assistance
- Heavy Lifting
- Personal Hygiene Assistance
- Classroom Organization
- Verbal and written communication
- Communication Strategies
Certification
- CPR Certification
- First Aid Certification
- Child Development Associate Certification
Timeline
Teacher
LOL KIDS DAYCARE
04.2024 - Current
Customer Service Representative
GC Services(TM)
07.2022 - 04.2024
High school diploma -
Fabens High School