Jayleigh Gibbs
Albuquerque,NM
Summary
Energetic Sales Associate dedicated to driving customer satisfaction and increasing sales. Positive and respectful contributor talented in filling, facing and organizing products to maintain department standards. Hardworking and punctual individual recognized for consistently receiving high ratings on customer feedback surveys.
Overview
9
9
years of professional experience
Work History
Sales Associate
Costco Wholesale Corp
Albuquerque, 87107
07.2016 - Current
- Tracked sales performance metrics to identify trends in market place.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Demonstrated product features and benefits for customers' needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Described merchandise and explained use, operation and care.
- Worked with fellow sales team members to achieve group targets.
- Greeted customers to determine wants or needs.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided accurate information about products, prices and services.
- Engaged customers in friendly, professional dialogue to determine needs.
Membership Sales Representative
Costco Wholesale Corp
Albuquerque, NM
07.2016 - Current
- Developed and implemented restructuring solutions, training programs and process improvement initiatives to boost performance.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Planned and followed through with inventory management for each store.
- Implemented professional sales presentations to creatively communicate product quality and market comparisons.
- Maintained accurate records of customer information and interactions.
- Achieved sales goals, increasing revenue for top accounts and expanding personal sales portfolio.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Called, e-mailed and followed-up on leads generated by company marketing efforts.
- Analyzed customer feedback to identify areas of improvement in member experience.
- Provided excellent customer service to ensure satisfaction with membership services.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Participated in training sessions to improve product knowledge and sales techniques.
Education
High School Diploma -
Del Norte High School
Albuquerque, NMSkills
- Promotional support
- Upselling
- Retail loss prevention
- Negotiation tactics
- Merchandising
- Strategic planning
- Customer engagement
- Friendly and outgoing
- Goal tracking
- Cash handling accuracy
- Time management
- Upselling and cross selling
- Multi-tasking strength
Timeline
Sales Associate
Costco Wholesale Corp
07.2016 - Current
Membership Sales Representative
Costco Wholesale Corp
07.2016 - Current
High School Diploma -
Del Norte High School