Jaylen Adams
Business Manager
Plainfield
Summary
Experienced Sales/Marketing & Event Manager/Social Media Specialist with a demonstrated history of working in the sports industry. Strong Operations/Management professional skilled in Financial Analysis & Reporting and Brand Management
Kappa Alpha Psi Fraternity Incorporated, Maplewood Orange Alumni Chapter
Overview
7
7
years of professional experience
Work History
Branch Manager
Enterprise Rent-A-Car
06.2023 - Current
- Led full‑cycle branch operations and served as P&L owner, coaching the team on goal‑setting, performance metrics, and client retention strategies
- Engineered a 32% branch growth (fleet increase from 140 to 185 units) through data tracking, process redesign, and system rollouts, leveraging Excel to forecast utilization—mirroring “operational strategy and analysis” and identification of process improvements for Member Services.
- Developed and managed stakeholder partnerships—including insurance carriers, vendor networks, and internal credit/IT teams—to ensure seamless transaction flow and partner alignment, analogous to bridging between Corporate Finance, Accounting, Tax and Member Services.
- Designed and executed a tailored customer communication framework (e.g. welcome guides, follow‑up service surveys), yielding strong retention and referral traffic
- Chaired the firm's Diversity & Inclusion Social Impact Committee to craft confidential internal messaging and inclusive training programs—demonstrating the ability to manage sensitive communications with discretion, as expected in equity ownership support.
- Achieved 4× Triple‑Crown honors (top marks in customer satisfaction, revenue, and growth) and 7× Elite Club status, consistently meeting aggressive targets—highlighting discipline, result tracking, and ability to perform under pressure in deadline-driven environments
Assistant Branch Manager
Enterprise Rent-A-Car
07.2022 - 06.2023
- Supported strategic branch operations, including budgeting, financial planning, and regional marketing execution, contributing to consistent growth in customer acquisition and retention.
- Assisted with development and performance management of team members, aligning training and KPIs with regional goals and compliance standards.
- Spearheaded local initiatives to improve customer experience and operational efficiency, increasing customer satisfaction scores and regional service performance.
- Partnered with cross-functional teams to analyze customer behavior data and identify growth opportunities, leading to a measurable increase in customer base.
- Managed daily financial transactions, reconciliations, and reporting to ensure transparency and alignment with internal audit standards.
- Ranked #1 in Area Sales for 2022, reflecting strong ability to drive performance through data-driven strategy and operational leadership.
Sales Management Trainee
Enterprise Rent-A-Car
10.2020 - 06.2022
- Served as the frontline representative of the Enterprise brand, delivering high-touch customer service while managing daily operational logistics to ensure efficient rental operations and customer satisfaction.
- Collaborated cross-functionally with fleet management, maintenance, and regional leadership to streamline workflows, reduce operational costs, and optimize vehicle availability across locations.
- Regularly assigned to manage or co-manage high-volume branches experiencing staffing shortages, demonstrating trust, adaptability, and leadership under pressure.
- Built and maintained strong partnerships with corporate and insurance accounts, contributing to long-term revenue growth and client retention.
- Supported area performance by analyzing sales trends and customer feedback to adjust service strategies and drive improvements.
- Recognized for consistent top-tier sales performance:
3× Elite Club Qualified
2× Top 3 in Regional Sales
5× Top 10 in Regional Sales
10× Top 25 in Regional Sales
NBA Experiences Coordinator, All Star Weekend
National Basketball Association (NBA)
02.2023 - 03.2023
- On the floor ensuring positive experiences and smooth transitions of NBA talent between scheduled appearances for different events.
- Worked with venue security and key stakeholders to plan and deliver a top shelf in game experience for premier NBA guests.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Event Manager - Freelance
SiennaVisions LLC
11.2019 - Current
- Assemble and coordinate teams to support event load-in and breakdown as well as various stations and activities required for the smooth execution of art exhibits and related arts events in public spaces.
- Coordinate schedules, deliveries and activities behind the scenes in support of the events.
- Established relationships with key stakeholders, fostering long-term partnerships for future collaborations.
Social Media Specialist
Rizk Ventures/Man & Moto Foundation
06.2018 - 08.2018
- Develop content and optimize scheduled delivery for best user reach and engagement to build and retain the audience and promote special events.
- Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
- Increased brand awareness by developing and implementing targeted social media campaigns.
- Strategized social media campaigns for clients, helping to meet goals and reach untapped potential customers.
Education
B.S. - Business Administration, Sports, Events & Tourism Marketing
Montclair State University
Montclair, NJ06-2019
Skills
- Team Leadership
- Operations Management
- Brand Development
- Financial Analysis & Reporting
- Sales & Marketing
- Customer Engagement
- Social Media Management
- Microsoft Office
- Workday
- Dayforce
Websites
Timeline
Branch Manager
Enterprise Rent-A-Car
06.2023 - Current
NBA Experiences Coordinator, All Star Weekend
National Basketball Association (NBA)
02.2023 - 03.2023
Assistant Branch Manager
Enterprise Rent-A-Car
07.2022 - 06.2023
Sales Management Trainee
Enterprise Rent-A-Car
10.2020 - 06.2022
Event Manager - Freelance
SiennaVisions LLC
11.2019 - Current
Social Media Specialist
Rizk Ventures/Man & Moto Foundation
06.2018 - 08.2018
B.S. - Business Administration, Sports, Events & Tourism Marketing
Montclair State University
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