Jaylen Beavers
Gautier,MS
Summary
Dedicated and personable Customer Service Representative with extensive experience in customer relations and data entry. Known for a positive attitude and strong teamwork skills, consistently building rapport with clients and ensuring their satisfaction. Motivated to contribute to company success by addressing customer needs efficiently and supporting team goals in any role or department.
Overview
7
7
years of professional experience
Work History
Customer Service Supervisor
Delta Airlines
08.2022 - 01.2025
- Cross trained in multiple departments to know all company needs and train new employees
- Analyzed and updated all necessary changes to Salesforce software
- Processed customer service requests via phone support and email support
- Customized CRM using the most up-to-date tools (i.e., workflows, triggers)
- Noted customer correspondence in CRM to track requests, problems and solutions
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Audited internal data and processes to identify and manage initiatives, improving business performance
- Recommended metrics and models based on observed trends
- Worked with internal teams to understand business needs and changing strategies
Data Entry/Account Administrative Representative
Sedgwick
07.2019 - 08.2022
- Performed administrative tasks and assisted in executing business solutions
- Successfully entered data into company database and validated the accuracy of valuable company information
- Used and analyzed data from automated information aggregators to update the database
- Generated data reports, enter company findings into the database and perform backups
- Supported data entry across departments as requested, switching promptly to new projects
Customer Services Representative
Amazon
07.2018 - 07.2019
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed
- Documented customer correspondence in CRM to track requests, problems and solutions
- Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services
- Guided customers through troubleshooting, navigating the company website/mobile app or using the products or service using digital tools
- Assisted customers by providing confirmations, answering questions and offering general information
Education
Class-A CDL, Hazmat Endorsement -
Truck Driver Institute
Saucier, MS01.2022
Associate of Health Services - Physical Therapy
Jones County Junior College
Ellisville, MS01.2020
Associate of Applied Arts Degree -
Mississippi Gulf Coast Community College
Gautier, MS01.2020
Real Estate Training Certificate -
Real Estate Training Institute
Biloxi, MS01.2020
High School Diploma -
Gautier High School
Gautier, MS05-2018
Skills
- Efficient and Detail-Oriented
- Technical Support
- Medical Insurance Rep
- Supervisory Experience
- Sales
- Email Support
- Salesforce
- Zendesk
- Understanding Customer Needs
- Creative Problem Solving
- Call Documentation
- Order and Refund Processing
- Data Entry
- CRM Software
- LiveChat Support
- Microsoft Office
- Billing
References
Available upon request
Timeline
Customer Service Supervisor
Delta Airlines
08.2022 - 01.2025
Data Entry/Account Administrative Representative
Sedgwick
07.2019 - 08.2022
Customer Services Representative
Amazon
07.2018 - 07.2019
Class-A CDL, Hazmat Endorsement -
Truck Driver Institute
Associate of Health Services - Physical Therapy
Jones County Junior College
Associate of Applied Arts Degree -
Mississippi Gulf Coast Community College
Real Estate Training Certificate -
Real Estate Training Institute
High School Diploma -
Gautier High School
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