Jaylen BENNETT
Summary
Dynamic and guest-focused hospitality professional with a keen eye for detail, strong collaboration skills, and a proactive, solution-oriented mindset. Talented team player who is assiduous and thrives in roles that offer autonomy, allowing me to contribute innovative ideas, enhance guest experiences, and support revenue growth.
Overview
2
2
years of professional experience
Work History
Sales Coordinator
Royal Sonesta Capitol Hill,
Washington, D.C
06.2024 - Current
- Partnered with marketing, finance, and operations teams to deliver seamless execution of hospitality projects, events, and guest-focused initiatives from concept to completion
- Processed guest and client orders accurately and on time, ensuring a smooth experience and supporting revenue goals
- Prepared monthly reports tracking sales performance, revenue, and operational expenses to support informed decision-making
- Assisted in creating promotional materials for events and special offerings designed to enhance guest engagement and attendance
- Maintained and updated sales and guest databases to track inquiries, leads, and client relationships, ensuring organized and responsive follow-up
Guest Service Representative
Royal Sonesta Capitol Hill
Washington, D.C.
08.2023 - 06.2024
- Provided exceptional first-point-of-contact service by welcoming guests and delivering smooth, efficient check-in and check-out experiences
- Assisted guests with reservations, billing, and payment processing while ensuring accuracy and discretion
- Enhanced guest stays by proactively promoting hotel amenities, room upgrades, and special offers
- Responded to guest inquiries via phone and email with professionalism, warmth, and prompt follow-up
- Maintained detailed and accurate guest records, including registrations, key cards, and reservation updates
- Coordinated closely with housekeeping, maintenance, and management to anticipate guest needs and resolve concerns quickly
Education
Some College (No Degree) - Entrepreneurship
Anne Arundel Community College
Arnold, MDSkills
- Cross-Functional Collaboration
- Service Recovery
- Property Management Systems
- Inventory & Supply Management
- Office/Workspace Platforms - (Digital Tools)
Accomplishments
Employee of the Month February 2024
Guest Satisfaction
George G wrote a review Mar 2024
GREAT STAY … OLD SCHOOL CLASS!!!We had a terrific experience from the moment we drove up and Ceaser was right there to remove our luggage from our car.
We were then greeted by Jaylen who took control of our luggage, waited until we checked in and then brought everything to our room. He also made himself available throughout our stay and assisted us with cabs, restaurant recommendations, etc. He also made himself available when we checked out. Essentially, he was our personal valet for our stay! Last but not least we checked in and checked out with Liza at the Hotel desk. She was engaged and pleasant throughout. Summing it all up each of these individuals gave us an “old school” experience of hospitality and service at a class hotel!
Date of stay: February 2024
Trip type: Traveled as a couple
Timeline
Sales Coordinator
Royal Sonesta Capitol Hill,
06.2024 - Current
Guest Service Representative
Royal Sonesta Capitol Hill
08.2023 - 06.2024
Some College (No Degree) - Entrepreneurship
Anne Arundel Community College