Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Megan Anderson

Murray,UT

Summary

Customer-focused Account Coordinator with experience both owning customer accounts and supporting account teams to strengthen client relationships. Skilled in coordinating projects, managing timelines, and resolving customer issues with professionalism and care. Adept at collaborating with cross-functional teams to streamline processes, improve fulfillment, and deliver exceptional customer experiences.

Overview

15
15
years of professional experience

Work History

Sales Coordinator

PDQ
07.2025 - Current
  • Deliver prompt responses to customer inquiries via email and phone, efficiently managed support tickets, resolved complex issues, met daily performance targets, and collaborated with internal departments.
  • Create quotes and process customer orders while suggesting potential products that could improve the customer environment.
  • Verify account discrepancies with customer and maintain up to date customer records.
  • Collaborate with sales, revenue operations, product, and support teams to troubleshoot customer issues, provide process feedback, and deliver exceptional customer service.

Enterprise Fulfillment Coordinator

Packsize
11.2021 - 07.2025
  • Managed fulfillment for high value enterprise accounts, ensuring timely and accurate deliveries.
  • Maintained the highest revenue-generating accounts, representing a significant percentage of the overall business.
  • Collaborated with sales, supply chain, and engineers to optimize fulfillment operations and enhance customer satisfaction.
  • Acted as the primary contact for enterprise clients, assisting with escalations and driving long-term relationships.
  • Maintained key performance metrics (KPIs), ensuring alignment with business objectives and customer operations teams goals.
  • Generated quotes for the Advanced Products team via Salesforce or email requests, ensuring timely order placement and delivery to our customers.

Customer Success Account Manager

Blue Chip Group
01.2021 - 11.2021
  • Onboarded new customers and products, improving customer satisfaction and retention.
  • Created quotes and product specification sheets to support sales and production teams.
  • Managed pricing strategies and margin goals to maximize profitability.
  • Partnered with multiple departments to propose and implement customer-driven solutions.
  • Generated tailored reports to provide clients with data-driven insights.

Account Manager

The HB Group
01.2018 - 01.2021
  • Managed client accounts from initial concept to final product delivery.
  • Ensured artwork and proofs were approved and adjusted with vendors to meet client specifications.
  • Coordinated with domestic and overseas vendors, shippers, and customers to meet deadlines.
  • Developed and presented customized swag idea PowerPoints to maintain strong client relationships.

Production Manager / E-Commerce Specialist

Drive Marketing
02.2016 - 01.2018
  • Processed all orders, verifying product, shipping details, and client requirements with vendors.
  • Ensured all art and proofs met client expectations before production.
  • Managed logistics, including packing lists, shipping details, and tracking to ensure timely delivery.
  • Maintained strong vendor relationships, ensuring seamless project execution.

Financial Services Representative

Western Governors University
03.2015 - 08.2015
  • Assisted students with financial aid disbursements and verification processes.
  • Developed personalized financial solutions to help students navigate FAFSA and aid programs.

Search and Loading Manager

The Highmark Group
07.2010 - 03.2015
  • Led a team of six employees to qualify and bid time-sensitive construction projects.
  • Created detailed specification binders, including RFI/RFPs and subcontractor forms.
  • Managed bidding projects for luxury residential and commercial properties.

Education

High School Diploma -

Cottonwood High School
Salt Lake City, UT
01-2001

Skills

  • Sales Strategy
  • Project Management
  • Strategic planning
  • Order Fulfillment
  • Communication
  • Client relationships
  • Cross-Functional Collaboration
  • Operations management
  • Outlook
  • Excel
  • Adobe / Powerpoint
  • NetSuite
  • Asana
  • Salesforce
  • SAP
  • Slack / Teams / Zoom
  • Freshdesk / Zendesk

Accomplishments

  • CEO Recognition Bonus (March 2024): Honored for exceptional cross-functional collaboration, work ethic, and contributions to improved efficiency.
  • Executive Commendations: Recognized multiple times by senior leadership for maintaining top-tier customer relationships.

Timeline

Sales Coordinator

PDQ
07.2025 - Current

Enterprise Fulfillment Coordinator

Packsize
11.2021 - 07.2025

Customer Success Account Manager

Blue Chip Group
01.2021 - 11.2021

Account Manager

The HB Group
01.2018 - 01.2021

Production Manager / E-Commerce Specialist

Drive Marketing
02.2016 - 01.2018

Financial Services Representative

Western Governors University
03.2015 - 08.2015

Search and Loading Manager

The Highmark Group
07.2010 - 03.2015

High School Diploma -

Cottonwood High School

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