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Information Technology Specialist Motivated personnel ready to make a positive impact on any industry by implementing my knowledge, skills and 10+ Years of Experience within the IT Field, Catering a wide Range of IT Services. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.

Experienced IT Help Desk professional with hands-on L1 and L1.5 support experience.
Skilled in troubleshooting Windows, Outlook, VPN, Active Directory, and end-user issues using remote tools.
Currently seeking an opportunity to grow into an L2 or SME-level role to apply and expand technical expertise.

 Competent IT Analyst well-versed in assisting people with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Practiced troubleshooter who operates autonomously with a strong attention to detail to troubleshoot and fix concerns. 

Highly motivated Technical Support Officer with a proven track record in providing exceptional customer service and resolving technical issues. Skilled in troubleshooting, problem-solving, and delivering effective solutions in a fast-paced environment. Seeking to utilize my strong communication and technical skills to contribute to the success of a dynamic organization.

SUMMARY 3 years of overall experience in Deploying, Administering, Maintaining and Supporting Enterprise applications. Also have experience in Linux Administration. Committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.

Jaylen Brown

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IT Analyst

Senior Technical Support Specialist

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Associate of Applied Science - Audiology

Some College (No Degree) -

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IT Analyst

Senior Technical Support Specialist

Associate of Applied Science - Audiology

Some College (No Degree) -

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