Jaylen Carroll
Las Vegas,NV
Summary
I am self-motivated with extensive experience in leadership positions and working with teams. I manage time efficiently and works well under pressure. I have been told that I am very coachable and pick up new things very quickly.
Overview
5
5
years of professional experience
Work History
Game Coach
Play Playground
Las Vegas, NV
03.2024 - Current
- Trained new coaches in best practices for effective game facilitation.
- Provided clear instructions on gameplay mechanics, ensuring consistent understanding among all players.
- Resolved conflicts between players professionally, maintaining a harmonious atmosphere during gaming sessions.
- Managed scheduling, equipment maintenance, and logistics to ensure smooth gameplay sessions.
Collections Agent
Asny
Las Vegas, NV
10.2023 - 05.2024
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
Inbound Call Center Sales Representative
Hilton Grand Vacations
Las Vegas, NV
08.2021 - 07.2023
- Built relationships with customers to encourage repeat business.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Contributed to team sales targets by consistently meeting and exceeding individual performance goals.
- Utilized CRM systems effectively for tracking customer interactions, updating account information, and managing leads.
Security Officer
Rampart Casino
Las Vegas, NV
03.2020 - 06.2022
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Ticket Sales
Insomniac Events
Las Vegas
05.2022 - 05.2022
- Utilized company software efficiently for processing ticket sales transactions accurately and promptly, reducing errors significantly over time.
- Enhanced customer experience by efficiently processing ticket sales and providing accurate event information.
- Handled high-volume ticket sales with precision, maintaining strong attention to detail under pressure.
- Streamlined entry process for a better visitor flow, managing ticket sales and admission procedures.
- Handled ticket sales transactions efficiently at admission desks, ensuring accuracy while providing a friendly service experience for guests.
Event Security Officer
IPS Security
Las Vegas, NV
10.2021 - 10.2021
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
Security Officer
S.A.F.E. Management
Las Vegas, NV
01.2021 - 10.2021
- Permitted entry with escort for approved persons into secure locations.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets, and individuals.
- Monitored crowd behavior to prevent altercations, intervening when necessary to maintain a peaceful atmosphere.
Account Manager
North American Cable Equipment
Las Vegas
02.2020 - 09.2021
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Education
High School Diploma -
Bishop Gorman High School
Las Vegas, NV05.2015
Skills
- Exceptional customer service
- Cash register operations
- Opening and closing procedures
- Inventory management
- Adapt to diverse groups
- Self-motivated
- Excellent people skills
- Problem-solving skills
- Sales training
- Leadership development
Timeline
Game Coach
Play Playground
03.2024 - Current
Collections Agent
Asny
10.2023 - 05.2024
Ticket Sales
Insomniac Events
05.2022 - 05.2022
Event Security Officer
IPS Security
10.2021 - 10.2021
Inbound Call Center Sales Representative
Hilton Grand Vacations
08.2021 - 07.2023
Security Officer
S.A.F.E. Management
01.2021 - 10.2021
Security Officer
Rampart Casino
03.2020 - 06.2022
Account Manager
North American Cable Equipment
02.2020 - 09.2021
High School Diploma -
Bishop Gorman High School