Jaylen Davis
Clarksville,TN
Summary
Hello! My name is Jaylen Davis and currently I work as a Talent Acquisition Specialist for TTEC in Hopkinsville, KY. Through my experience as both an entry level associate and representative as well as recruiting I have learned how to build incredible rapport with clients and potential employees alike. I am proficient in the use of employee database programs such as Taleo and Oracle and of course I have proficiency in Microsoft Office as well. I have worked under prestigious clients such as USAA during my tenure as a representative, and while not mastered I do have some experience in the usage of bank account management software. I pride myself in being an adept and technical learner, able to master the roles I am put in in a relatively short time, especially in hands on training and situations. I excel in personability and communication and tend to thrive in collaborative work environments, although I am not afraid to fly solo if needed.
Overview
4
4
years of professional experience
Work History
Talent Acquisition Specialist
TTEC
Hopkinsville, KY
04.2021 - Current
- Enhanced candidate experience by implementing a streamlined application process and timely communication.
- Developed strong talent pipelines by utilizing various sourcing techniques, including social media, job boards, and networking events.
- Increased retention rates through thorough pre-screening of candidates and regular follow-up on new hires' satisfaction levels.
- Improved interview processes through the development and implementation of structured interview guides tailored to each role's unique requirements.
Customer Service Representative
TTEC
Hopkinsville, KY
10.2020 - 04.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Sales Associate Specialist
Kroger
Clarksville, TN
03.2020 - 09.2020
- Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
Education
High School Diploma -
Rossview High School
Clarksville, TN05.2020
Skills
- Talent Management
- Application Screening
- Building Partnerships
- Creative Strategies
- Candidate Pipeline Management
- Applicant Tracking Systems
- Talent Acquisition Strategies
- Microsoft Office
- In-Person and Telephone Interviewing
Timeline
Talent Acquisition Specialist
TTEC
04.2021 - Current
Customer Service Representative
TTEC
10.2020 - 04.2021
Sales Associate Specialist
Kroger
03.2020 - 09.2020
High School Diploma -
Rossview High School