Jaylen Golden
Steger,IL
Summary
Dynamic leader with over 3 years at Amazon, adept in workflow optimization and coaching, significantly enhancing process efficiency and team performance. Expert in compliance management and software tools, with a proven track record of fostering innovation and achieving high-quality standards. Skilled in team leadership and collaborative problem-solving, consistently exceeding performance goals.
Overview
7
7
years of professional experience
Work History
Process Guide
Amazon
Matteson, IL
05.2021 - Current
- Reduced error rates by implementing robust quality control measures within critical processes.
- Coached employees on best practices for maintaining high-quality standards throughout all processes.
- Performed regular audits to ensure compliance with established procedures and guidelines.
- Implemented process improvements for increased productivity and cost savings.
- Completed assigned tasks within designated timeframes, resulting in consistently meeting or exceeding performance standards set forth by management staff.
- Motivated Process guide for 3+ years of experience, understanding the value of meeting the needs of customers by getting their packages out on time.
- Worked in Critical roles such as picking up the slack of mangers or process assistants who didn’t show up to work that day
- 3+ years of experience on vista, Microsoft Office, Quality Control/Assurance, Training, and Restructuring a team.
Manger
Burger King
Chicago Heights, IL
06.2017 - 05.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Education
Bloom Trail
Chicago Heights, IL05.2021
Skills
- Standard Operating Procedures
- Coaching and Mentoring
- Collaborative mindset
- Innovation and Creativity
- Workflow Optimization
- Compliance Management
- Process Mapping
- Business process reengineering
- Goal-Oriented
- Training and mentoring
- Negotiation
- Software experience
- Team Leadership
Accomplishments
• Known for staying at a job for a long time 3+ years at both jobs I’ve worked at.
• Been promoted within 3 months of working.
• Known for going above and beyond to not just meet the mark but exceed past the mark that was set.
Timeline
Process Guide
Amazon
05.2021 - Current
Manger
Burger King
06.2017 - 05.2021
Bloom Trail