Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jaylen Jackson

Houston,TX

Summary

Proven success in enhancing passenger and patient satisfaction, demonstrated during my tenure at Covington Ladies Home. Skilled in customer service and disability awareness, I excel in creating positive outcomes through compassionate care and efficient route planning. Achieved significant improvements in safety and service quality, leveraging both interpersonal and logistical skills.

Overview

5
5
years of professional experience

Work History

Passenger Assistant

Prospect Compant
03.2020 - 12.2023
  • Improved passenger satisfaction by providing exceptional customer service and promptly addressing inquiries.
  • Enhanced safety for passengers with disabilities by ensuring proper use of equipment and adherence to guidelines.
  • Assisted travelers in navigating airport terminals, efficiently escorting them to gates, baggage claims, and ground transportation.
  • Ensured timely departures and arrivals by coordinating with flight crew members and promptly preparing cabin areas for boarding.
  • Supported fellow team members in handling medical emergencies, administering first aid, and coordinating with ground personnel for assistance when needed.
  • Escorted handicapped passengers from terminal to aircraft.
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
  • Provided customers with information on routes, timetables or concourses.
  • Responded to transportation questions and requests for information from children and parents.

Nursing Assistant

Covington Ladies Home
01.2019 - 07.2021
  • Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Assisted nursing staff with wound care procedures for faster healing and reduced infection rates.
  • Collaborated with interdisciplinary healthcare teams to develop individualized care plans for optimal patient outcomes.
  • Enhanced continuity of care by thoroughly documenting shift reports and maintaining clear communication with incoming staff members.

Education

High School Diploma -

Penn Foster
Mishawaka, IN
12.2021

Skills

  • Customer Service-Oriented
  • Route Planning
  • Cultural Sensitivity
  • Disability Awareness

Languages

English
Full Professional

Timeline

Passenger Assistant

Prospect Compant
03.2020 - 12.2023

Nursing Assistant

Covington Ladies Home
01.2019 - 07.2021

High School Diploma -

Penn Foster

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Jaylen Jackson