Jaylen Jackson
Pensacola,FL
Summary
- At Publix, I excel as a Customer Service Representative/Head Baker, mastering customer service, conflict resolution and baking related tasks. I am trusted to train employees effectively and deliver outstanding customer service. Recognized for never being late and minimal call-outs. I bring unparalleled dedication and a positive energy that enhances team dynamics and customer satisfaction. Known for providing top-notch customer support while maintaining high levels of productivity, with little to no supervision.
Overview
11
11
years of professional experience
Work History
Customer Service Representative/Head Baker
Publix
Pensacola, FL
05.2015 - Current
- Assisted customers by providing detailed product information, locating desired items, and offering suitable alternatives, including cake orders.
- Resolved customer inquiries over the phone promptly, delivering high-quality customer service.
- I can bake, mix, and package products safely and quickly.
- I train new hires at my job. I've been told by my manager that I am one of the best at training people. He said, 'I have a great way with words, and I can help people understand difficult things.'
- Packaged products efficiently, ensuring timely availability on the sales floor.
- Fostered positive relationships with coworkers to promote teamwork.
- Contributed a positive attitude to enhance workplace morale.
- Maintained consistent attendance to support team operations.
- I inform my boss about the supplies we are low on. I also inform him about tasks that weren't completed by my other associates.
Education
High School Diploma -
Pine Forest High School
Pine Forest High School, 2500 Longleaf Dr, Pensacola05-2018
Skills
- Outstanding customer service
- Customer focus
- Telephone etiquette
- Conflict resolution
- Employee Training
- Baking
- Time management
- Analytical Decision-Making
Rheannonn D'Esopo (845) 956-3983 redesopo@gmail.com
- We have work together for over five years. She always complement's me to our bosses. She tells me that she appreciates having me around on our busy days. Because of how fast and efficient I am.
Stephanie Bailey (850) 380-6129 Thepiratefox@gmail.com
- We have collaborated for over a year. My character and the value I contribute to any role. I trust her to provide an accurate description of my character.
Timeline
Customer Service Representative/Head Baker
Publix
05.2015 - Current
High School Diploma -
Pine Forest High School