Work Type
Full TimeContract WorkLocation Preference
RemoteOn-SiteHybridLocation: Albany, GA
Open to relocation: Yes
Jaylen Joyner
Service Desk Analyst
Albany,GA
Work Preference
Summary
Results-driven Service Desk Analyst with a strong background in remote technical support and incident management. Proven ability to implement cybersecurity measures and enhance client relationships, ensuring minimal disruption to operations.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Service Desk Analyst
Dougherty County School System
03.2023 - Current
- Resolved technical issues for staff and students, ensuring minimal disruption to educational activities.
- Provided support for software applications including student information systems and learning management platforms.
- Collaborated with IT teams to implement system upgrades and improve service delivery processes.
- Documented incident resolutions and created knowledge base articles to enhance team efficiency.
- Stayed up-to-date on emerging threats and trends in cybersecurity, applying new knowledge to strengthen organizational defenses.
- Implemented cybersecurity measures to protect sensitive data from potential threats.
Education
Bachelor of Science - Computer Science
Fort Valley State University
Fort Valley, GA12-2023
Bachelor of Science - Cyber Security
Fort Valley State University
Fort Valley, GA07-2023
Skills
- Help desk support
- Incident management
- Remote technical support
- Network troubleshooting
- Ticketing Systems
- Microsoft Windows/Office
- Unix administration
- Basic HTML
- Cyber security
- Client relationship management
- Organizational Skills
Certification
- Google Workspace Training - June 2025
- Working towards Security Plus Certificate - September 2026
Timeline
Service Desk Analyst
Dougherty County School System
03.2023 - Current
Bachelor of Science - Computer Science
Fort Valley State University
Bachelor of Science - Cyber Security
Fort Valley State University
FVSU Dean's List 2019-2022
Fort Valley State University's Dean's List is an academic honor that recognizes undergraduate students who achieve a grade point average (GPA) of 3.5 or higher during the fall or spring semester.