Jaylen McCombs
Atlanta,GA
Summary
Astute IT Technician with proven ability to analyze, diagnose and resolve computer user support issues. Possesses knowledge of standard operating systems and networking protocols. Experienced in providing comprehensive technical support. Such as troubleshooting hardware and software issues, and resolving complex technical issues with a strong commitment to customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
Hexagon Security
06.2024 - Current
- Monitor multiple apartment buildings in the Atlanta Metro area. Ensuring that the residents are following the properties amenities policies and procedures.
- Patrol properties in company vehicle to thoroughly ensure that there is no vandalism or illegal behavior going on or being plotted on at residency.
- Recorded detailed reports documenting emergencies or out of place behavior such as vandalism, theft, noise complaints and/or illegal party behavior.
- Examined doors, windows and gates to verify security.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Unarmed Security Officer
Allied Universal Security Services (Phipps Plaza)
02.2024 - 05.2024
- Patrolled commercial property and associated parking garage keeping it free from suspicious behavior and vandalism.
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Responded quickly to incidents and assessed active situations for security concerns.
- Watched and observed customers to make sure that no obscure behavior was happening or in the process of happening.
- Directed guests,customers, and visitors around the property and answered accessibility questions to meet requests and provide directions to their destination or lost cars or family members.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
Security Officer
Garda World Security
09.2023 - 10.2023
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled buildings, grounds, and work sites by monitoring the premises in company vehicle, on bicycle, and by foot.
- Oversaw daily cargo log making sure that no unauthorized trucks, trailers, and loads were dropped of or sitting on the property.
RPA Developer
PeopleShores. Proudly Assisted
04.2023 - 08.2023
- Learned multiple ways to create and implement the process of automating robotic software.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Analyzed software to generate logic utilizing platforms such as UiPath, Automation Anywhere 360 and Power Automate from the desktop or cloud for new systems, procedures and tests to be carried out.
- Designed and implemented scalable automation applications for data extraction and analysis.
- Translated technical concepts and information into terms parties could easily comprehend.
- Conducted data modeling, performance and integration testing to ensure that databases and table structures were built properly and matched the information given for web applications.
Help Desk Specialist Intern
Rock Dental Brands
12.2022 - 03.2023
- Provided technology support to colleagues throughout the headquarters
- By eliminating tickets that were created by employees or clients
- Such as analyzing and configuring switches and routers using WAN/LAN and VLAN as components to solidify the security and efficiency of our servers and internet are working properly
- Assisted with deployment of new equipment, including installing new routers, wifi hotspots, modems and/or printers
- As well as programming and distributing phones to 400+ employees
- Along with the installing and uninstalling of Windows software on desktop CPU models,laptops, and Android powered check-in tablets that we configure specifically for the new employees' job duties and position or specific location of business
- Collect data for equipment inventory and purchased various items through the company that was needed for production
- Troubleshot printer errors such as printers that were reset or newly purchased, by using the IP address as the bridge between hardware and server
- When replacing the internet infrastructure the VPN shown in the computer system has to match the new VPN of the firewall to ensure the wifi/internet strength and security
- Handling tickets that required reassembling the hardware of PC's, upgrading the CPU or RAM on the device to be more efficient for the employee
- Enforced safety and security regulations to protect property and personnel
- Monitored camera surveillance and report any abnormal situation that may have occurred.
Security Officer
Safe Haven Security
07.2022 - 12.2022
- Enforced safety and security regulations to protect property and personnel
- Monitored camera surveillance and report any abnormal situation that may have occurred throughout the night.
Security Officer
Allied Universal Corporation
09.2021 - 05.2022
- Maintained and securely retained series of keys, controlling access to locked areas
- Responsible for the safety and security of the facilities, acting as a visible deterrent to any crimes or client rule infractions
- Reported any suspicious and/or unsafe acts that could be a threat to the property, clients, guests, or employees
- Monitored all entrances and exits, authorizing access to and from the facility
- Coordinated with other departments to solve client needs.
Customer Service Associate
FIS Global
04.2021 - 07.2021
- Processed and logged incoming calls into CRM system
- Resolved service problems by clarifying client's complaint and determining cause of problem.
Research Student
John Brown Watson Memorial Library
01.2017 - 05.2017
- Provided technical support to students with difficulties with electronic devices
- Assisted students with locating books and sorted through and organized any out of place books
- Ensured students were properly checked-in for study halls.
Education
Psychology -
University of Arkansas At Pine Bluff
CompTIA IT Fundamentals (ITF+) - undefined
Skills to Launch
12.2022
Skills
- Ticket management
- Asset Management
- System diagnostics
- Hardware Configuration
- Application support
- Virtualization Technologies
- Software Updates
- Wireless Networking
- Printer setup
- Software Installation
- Technical Support
- Data Recovery
- Desktop support
- Systems Analysis
- Software diagnosis
- Network diagnostics
- Customer Service
- Crime Prevention
- Document Management
- CCTV Monitoring
- Visitor tracking
- Investigation documentation
- Emergency Management
- Emergency Response
- Threat Management
- Metal detector operation
- Stationary surveillance
- Access Control
- Threat Assessment
- Theft prevention training
- Conflict de-escalation
- Report Writing
- Client Communication
- Robotic Process Automation
- Workflow Optimization
- Software Development Standards
- Software Component Libraries
- Data Storage and Retrieval
- Teamwork and Collaboration
- Software Testing and Validation
- Programming Languages: Java, C#, Net, Python
- Analytical Thinking
Certification
CompTIA ITF+, COMP001022154175
Timeline
Security Officer
Hexagon Security
06.2024 - Current
Unarmed Security Officer
Allied Universal Security Services (Phipps Plaza)
02.2024 - 05.2024
Security Officer
Garda World Security
09.2023 - 10.2023
RPA Developer
PeopleShores. Proudly Assisted
04.2023 - 08.2023
Help Desk Specialist Intern
Rock Dental Brands
12.2022 - 03.2023
Security Officer
Safe Haven Security
07.2022 - 12.2022
Security Officer
Allied Universal Corporation
09.2021 - 05.2022
Customer Service Associate
FIS Global
04.2021 - 07.2021
Research Student
John Brown Watson Memorial Library
01.2017 - 05.2017
Psychology -
University of Arkansas At Pine Bluff
CompTIA IT Fundamentals (ITF+) - undefined
Skills to Launch
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