Ray Monroe

• Conducted regular patrols to ensure safety of personnel and property.
• Monitored security systems and surveillance equipment to identify potential threats and enhance overall safety.
• Responded promptly to alarms and emergencies, following established protocols.
• Collaborated with law enforcement during incidents requiring additional support.
• Trained new security personnel on procedures and emergency response tactics.
• Prepared detailed incident reports to ensure accurate documentation of security events for future reference and analysis.

Specialized in operations and IT support for government contracts, acted as central hub for ticket management, ensuring routing, tracking, and resolution of IT, network, and service incidents within contractual SLAs.

Monitor dedicated queues in real-time and assign tickets to the correct technical resources or external service desks

• Facilitated inter-departmental communication to expedite issue resolution.
• Coordinated schedules and logistics for multiple projects across departments, ensuring alignment and timely execution.