Jaylen Scott
Montgomery,IL
Summary
Experienced Manager with years of customer service experience. Passionate about self growth, continuous learning and team development. Skilled at prioritizing daily task and developing team members.
Overview
2
2
years of professional experience
Work History
Digital Specialist
Nike Factory Store
Aurora, IL
06.2024 - Current
- Helped develop Selling and Service trainings to reset servicing expectations and standards with athlete team
- Created a service contest during peak season to drive energy and engagement among the athlete team
- Created a back-to-school and holiday one-pager with top-selling items online, and saw a substantial increase in both sales and transactions compared to last year.
- Developed weekly 'Tech Tuesday' sessions to enhance team knowledge of product technology and best practices
- Developed launch plans for launch footwear and executed store collab and high heat raffles
- Conducts sales floor observations to provide feedback and coaching to athletes
PLC Stockroom Specialist
Nike Factory Store
Aurora , IL
03.2023 - 05.2024
- Rebuilt a structured POS team with old and new stockroom athletes.
- Drove increase in sales with new POS (FTW: up 14%, APP: up 10%, EQ: UP 18% from LY).
- Set up biweekly touch bases with full-time athletes around wins, opportunities, team performance, and development.
- Utilized weekend game plans to identify the floor team's priorities and create backup plans.
- Created bin maintenance cadence to assist with stockroom bin accuracy and cleanliness.
Education
Film/Editing
Columbia College Chicago
Chicago, ILSkills
- Visual Merchandising
- Coaching and Mentoring
- Strategic Thinking
- Microsoft & Google Drive
- Teamwork and Collaboration
- Product Knowledge
- Hardworking
- High Energy
- High Level Communication
- Time Management
- Leadership
- Team Training
- Customer Service
Affiliations
- NCA Co-Champion
- 2x Chicago Marathon Expo Athlete
Timeline
Digital Specialist
Nike Factory Store
06.2024 - Current
PLC Stockroom Specialist
Nike Factory Store
03.2023 - 05.2024
Film/Editing
Columbia College Chicago
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