Jaylen Sheppard
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
07.2024 - Current
- Assisted in operational standards and safety protocols during shifts.
- Supported team members by providing guidance on daily tasks and responsibilities.
- Trained new staff on procedures, equipment usage, and best practices for performance.
- Communicated effectively with team members to resolve issues promptly during shifts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Shift Leader
Chick-fil-A
01.2023 - 04.2024
- Supervised team members to ensure adherence to operational standards and customer service excellence.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty through effective communication.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Education
Associate of Science - Science
Kilgore College
Kilgore, TX05-2024
High School Diploma -
Longview High School
Longview, TX05-2024
Skills
- Workplace safety
- Customer-oriented
- Staff motivation
- Employee training
- Inventory control and record keeping
- Cash handling
- Problem-solving
- Customer service management
Timeline
Shift Supervisor
Starbucks
07.2024 - Current
Shift Leader
Chick-fil-A
01.2023 - 04.2024
Associate of Science - Science
Kilgore College
High School Diploma -
Longview High School
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