Jaylen Thomas
Alhambra,CA
Summary
Professional with 7 years of experience in customer service and sales, skilled in enhancing passenger experiences through effective communication and problem-solving. Demonstrates expertise in security compliance, ticketing, and marketing, with a proven track record of boosting sales and fostering strong customer relationships. Committed to delivering exceptional service in high-traffic environments and continuously improving operational efficiency.
Overview
8
8
years of professional experience
Work History
Retail Sales Associate
My Wireless AT&T
Hawthorne, CA
05.2025 - Current
- Assisted customers with product selection and provided tailored recommendations.
- Managed inventory levels and organized merchandise displays for optimal presentation.
Brand Ambassador
Alclear LLC
Los Angeles
03.2022 - Current
- Verified passengers with CLEAR membership at airport, enhancing customer experience.
- Promoted and sold CLEAR memberships to non-members, increasing sales.
- Utilized interpersonal skills to effectively communicate membership benefits.
- Addressed traveler inquiries, ensuring smooth and efficient service.
- Contributed to team goals by boosting membership sign-ups.
Security Officer
Allied Universal Security Services
Los Angeles, California
09.2024 - 05.2025
- Monitored premises to ensure safety and security compliance.
- Conducted regular inspections to identify potential hazards and security breaches.
- Managed access control by verifying identification and issuing visitor passes.
Passenger Service Agent
Airport Terminal Services Inc
Los Angeles, CA
09.2023 - 08.2024
- Assist passengers at gates and ticket counters, ensuring smooth boarding and security compliance.
- Operate jet bridges efficiently, facilitating timely aircraft departures and arrivals.
- Enhance passenger experience through effective communication and problem-solving skills.
Sales Associate
Dicks Sporting Goods
11.2020 - 03.2022
- Boosted shoe sales through engaging customer interactions, enhancing store revenue.
- Cultivated strong customer relationships, leading to repeat business and referrals.
- Utilized product knowledge to assist customers, increasing satisfaction and loyalty.
Passenger Service Assistant
Prospect
Phoenix, AZ
07.2019 - 04.2020
- Guide disabled passengers to destinations, enhancing travel ease and safety.
- Promoted to lead within 2 months, coordinating assistance via walkie-talkie.
- Facilitated passenger movement by wheelchair or direction to flights.
FC Associate
Amazon
Hawthorne, CA
10.2017 - 08.2018
- Efficiently scanned and moved packages, enhancing workflow efficiency.
- Loaded and unloaded trucks, ensuring timely delivery.
- Operated pallet jacks to streamline warehouse operations.
Education
High School Diploma -
William Howard Taft Charter High School
Woodland Hills, CA06.2016
Skills
- Customer Service
- Sales
- Marketing
- Communication
- Ticketing
- Check-in
- Reservations
- Computer Operations
- Passenger Assistance
- Security
- Pallet Jack
- Sales techniques
- Conflict resolution
- Loss prevention
- Stress tolerance
- Problem-solving
- Situational awareness
Hobbies and Interests
- Hiking
- Working out
- Playing sports
- Writing music
Timeline
Retail Sales Associate
My Wireless AT&T
05.2025 - Current
Security Officer
Allied Universal Security Services
09.2024 - 05.2025
Passenger Service Agent
Airport Terminal Services Inc
09.2023 - 08.2024
Brand Ambassador
Alclear LLC
03.2022 - Current
Sales Associate
Dicks Sporting Goods
11.2020 - 03.2022
Passenger Service Assistant
Prospect
07.2019 - 04.2020
FC Associate
Amazon
10.2017 - 08.2018
High School Diploma -
William Howard Taft Charter High School