Jaylene Black
San Fernando,CA
Summary
As a dedicated Receptionist Intern at Boys And Girls Club, I excelled in creating a welcoming environment and efficiently managing high call volumes, showcasing my problem-solving skills and service-oriented mindset. My ability to handle sensitive information discreetly and communicate effectively sets me apart, ensuring reliability and trust in every interaction.
Overview
1
1
years of professional experience
Work History
Receptionist Intern
Boys And Girls Club
Culver City, CA
- Maintained cleanliness of reception area, creating a welcoming atmosphere for visitors and employees alike.
- Handled sensitive information discreetly by adhering to strict confidentiality guidelines, ensuring client trust.
- Efficiently managed high call volumes, directing callers to appropriate departments for prompt assistance.
- Demonstrated excellent multitasking abilities by juggling numerous tasks concurrently while remaining calm under pressure.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Host/Greeter/Cashier
Buffalo Wild Wings
19252 Soledad Canyon Rd, Canyon Country, CA 91351
07.2024 - Current
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Crew Member
McDonald's
San Fernando, CA
06.2023 - 07.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Worked well with teammates and accepted coaching from management team.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Education
Mission High School
San Fernando, CA06.2024
Skills
- Basic Math
- Punctual and Reliable
- Problem-Solving
- Verbal and written communication
- Service-oriented mindset
Accomplishments
- Earned "Student of The Month" in 2023.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Host/Greeter/Cashier
Buffalo Wild Wings
07.2024 - Current
Crew Member
McDonald's
06.2023 - 07.2024
Mission High School
Receptionist Intern
Boys And Girls Club