Jaylene Discua
Miami,FL
Summary
Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds.
Overview
5
5
years of professional experience
Work History
Cashier
Burlington Coat Factory Department Store
Miami, FL
02.2020 - 10.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
Food Runner
Kush Wynwood
Miami, FL
10.2020 - 07.2021
- Memorize the menu and ingredients, after a customer took their leave make sure the table is clean and ready for the next customer.
- Assisted wait staff with timely food delivery and guest requests.
- Provided attentive service and proactively assessed guest needs.
- Addressed customer complaints and inquiries to verify satisfaction.
- Set up advertising signs and displays on shelves, counters and tables.
- Engaged in suggestive selling and other sales techniques.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Greeted customers and provided menus upon arrival to dining room.
Busser
Mandolin
Miami, FL
07.2021 - 08.2022
- Replenish tables and have ready for next customers (did plenty other positions due to then being understaffed).
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
- Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
Line Cook
Sobe Vegan
Miami, FL
09.2022 - 07.2023
- This place was VERY understaffed so I did more than just line cook but what my job consisted of prep and being behind the grill.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Checked food temperature regularly to verify proper cooking and safety.
- Managed inventory and ordered food and supplies to maintain adequate stock.
- Trained new kitchen staff on food safety, preparation and cooking techniques.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Developed strategies to enhance catering and retail food service revenue and productivity goals.
- Prepared and cooked meals according to recipes and customer specifications.
Front Desk Security Officer
SMI Security
Miami, FL
08.2023 - Current
- This job consists of receiving and putting packages in the system, receiving delivery, and notifying residents when a visitor arrives.
- Monitored CCTV cameras and alarm systems for security breaches.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Worked flexible hours across night, weekend, and holiday shifts.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Education
GED -
Ged.com
Miami, FL03.2022
Skills
- Visitor tracking
- Document Management
- Personnel screening
- Stationary surveillance
- CCTV Monitoring
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front Desk Security Officer
SMI Security
08.2023 - Current
Line Cook
Sobe Vegan
09.2022 - 07.2023
Busser
Mandolin
07.2021 - 08.2022
Food Runner
Kush Wynwood
10.2020 - 07.2021
Cashier
Burlington Coat Factory Department Store
02.2020 - 10.2020
GED -
Ged.com