Jaylene Guevara
Freeport,TX
Summary
Detail-oriented professional transitioning into a different profession bringing strong organizational, communication, and data management skills from backgrounds in banking and higher education. Experienced in handling sensitive information, following procedures, and supporting clients and students with accuracy and care. Eager to apply a strong work ethic and commitment to precision in a laboratory environment.
Overview
8
8
years of professional experience
Work History
Administrative Office Specialist-Enrollment
Brazosport College
Lake Jackson, TX
01.2025 - 05.2025
- Executed administrative tasks including copying, scanning, faxing, and mailing.
- Communicated effectively via telephone, email, and in person with students and staff.
- Managed accurate record keeping of student information and application documents, ensuring compliance with regulations.
- Improved communication between departments by serving as a liaison between admissions, financial aid, and advising teams.
Lead Teller
Space City Credit Union
Clute, TX
07.2024 - 08.2024
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Enhanced customer satisfaction by efficiently managing transactions and addressing inquiries.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
Personal Banker/Teller
PNC Bank
Angleton, TX
02.2022 - 06.2023
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and created long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Banker
TDECU
Brazoria, TX
09.2021 - 11.2021
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Educated customers on features and benefits of banking products and services.
Personal Banker/ Teller
BBVA Bank
Lake Jackson, TX
11.2017 - 08.2021
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Contributed to a positive work environment, teamwork among colleagues to enhance productivity levels.
Education
Associate Of Applied Science - Laboratory Technician
Brazosport College
Lake Jackson, TXHigh School Diploma -
Brazosport High School
Freeport, TX06.2015
Skills
- Verbal communication
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Data entry
Accomplishments
On December 15, 2022, I received my certificate in Chemical Technology- Process Operations Basic. This certificate was a big achievement for me since this degree has been a work in progress over the years. It has motivated me even more to continue my education in this career.
Languages
Spanish
Native or Bilingual
Timeline
Administrative Office Specialist-Enrollment
Brazosport College
01.2025 - 05.2025
Lead Teller
Space City Credit Union
07.2024 - 08.2024
Personal Banker/Teller
PNC Bank
02.2022 - 06.2023
Banker
TDECU
09.2021 - 11.2021
Personal Banker/ Teller
BBVA Bank
11.2017 - 08.2021
Associate Of Applied Science - Laboratory Technician
Brazosport College
High School Diploma -
Brazosport High School